Nancy G. Email & Phone Number

Conway, Arkansas, Us

(Client: Citi)Managing the Content Factory Program cross-functional team, consisting of onshore Acxiom business analysts, offshore Adobe developers and testers. Responsible for planning the AEM work to consolidate Citi’s content operations to enable Citi to deliver and update omni-channel campaign content more efficiently. Create and manage the AEM integrated project plan and manage development sprints and communication with the Acxiom Steering Committee and with Citi Senior Leadership. Serve as the daily point of contact for the status of the Content Factory deliverables, action items, risks, issues, dependencies.

Corte Madera, Ca, Us

Managed the Adobe Experience Manager cross-functional team, consisting of 15 onshore / offshore developers, quality assurance testers and content authors. Responsible for supporting content updates on North American and European websites. Utilized AEM to update site content and introduce new marketing initiatives through Adobe Target. Planned development sprints, balanced development resources across sprints and managed team annual budget while ensuring on time delivery of scheduled site updates. Supported the expansion into the EU through custom development of EU gallery pages in the country's native languages. Worked with the creative asset teams to facilitate the accurate translation of site content into supported languages.

Mclean, Virginia, Us

(Client: Ciena)CMS Migration Project: Supported the strategy, design, and delivery of project management capabilities for an implementation of CMS platform (Squiz Matrix) for Ciena. Partnered with senior client leadership throughout the planning and execution of engagements and served as a liaison to the client team to develop and complete project management deliverables. Specific responsibilities included: Created and managed the end-to-end CMS migration project plan; managed day-to-day budgeting, task assignments, and communication with internal teams and the client; guided an interdisciplinary team (designers, developers, analysts) on Agile and Scrum practices; served as the daily point of contact for the status of web migration deliverables, action items, risks, issues, dependenciesWebsite Redesign Project: Managed a cross-functional project team tasked with the redesign of the existing Ciena website. Assisted the Web Team in documenting requirements to help the development team prepare estimates and delivery timelines. Developed the integrated project plan, outlined the project dependencies, and managed the delivery of project tasks. Provided regular updates to senior leadership (CMO, Web Team Director, Creative Director) on project timeline and resource allocation. Supported multiple workstreams including Development, Content Management, User Experience and Creative for the completion of major project milestones. Worked with the design team to incorporate new site content or changes to existing site content within the new site design. Collaborated with the Ciena Web, Content, Social, Email Marketing, Product Portfolio, Corporate Comms and Sales team members.

San Jose, Ca, Us

Projects Completed for: ViacomCBS; Altice USA; Southwest Airlines; 3M; HD Supply Facilities; TIAA; Bayer Crop Sciences; ServiceNow; Morgan Stanley; Citizens Bank; Newsmax; MetLife; RR Donnelley; Pabst Brewing Company; Sirius XM; Caesars; RJ Reynolds; Altice Mobile; McAfee; Amazon Payments; Publicis; Save the Children; The Northern Trust; American ExpressManaged the project delivery team on a day-to-day basis, maintained the project plan, and maintained the delivery process to keep the Analytics, AEM, Audience Manager, Campaign or Target projects on track (deliverables, milestones, resources and project budgets, with entire project portfolio totaling over $9M).Maintained regular and appropriate communication with customer teams and internal teams at multiple organizational levels (from engineering teams to C-level executives). Continually managed customer expectations, managed scope, and identified/mitigated risks.Achieved customer satisfaction through successful delivery of defined scope and successful realization of key business objectives and metrics.

Irving, Texas, Us

January, 2016 - October, 2016: Client: GM Financial, Dallas, TXLed and managed the implementation of Adobe AEM as part of a GM Financial website redesign project ($1.4M project budget). Managed the Discovery Phase production of the Business Rationale (CBA) document, the Executive Presentation document and contributed to the creation of a Current State Assessment and a Future State Recommendation / Project Roadmap document. Worked with the client to define the project SOW, developed associated project plans and managed project budgets to ensure profitability objectives are achieved*************************************************************************June, 2015 - December, 2015: Client: Citibank, Dallas, TXLed and managed a technical HP TeamSite development team tasked with the successful implementation of HP TeamSite CMS for Citi Global Rewards. The project included a targeted implementation over multiple phases (average phase duration of 3-4 months) and a total budget over $3M. Actively facilitated between the CMS developers, the Epsilon platform teams and the client to define functional requirements and to manage the phase delivery to these specifications. Responsible for estimating the specific work in each phase and managing resource allocations to plan.

Irvine, California, Us

Led and managed the successful delivery of web development projects, working directly with clients to implement eCommerce B2B/B2C solutions. My primary focus was to support Sitecore and Adobe AEM implementations as part of website redesign projects ($450,000 - $1.1M project budgets, average duration 7 months to 1 year). Managed complex, multi-phased projects while collaborating with cross-functional creative and development teams to deliver integrated digital solutions. Defined project approach, developed associated project plans and managed project budgets to ensure profitability objectives were met.

Chicago, Il, Us

Worked with the User Experience team, Business and Engineering stakeholders to help meet business objectives that supported the Sears and Kmart brands by providing an intuitive, informative and outstanding user experience. The specific business units I supported included: Online Business Unit; Mobile; Parts Direct.Managed project estimates, scope, resources and timelines, revising as appropriate to meet changing business needs and requirements. Created detailed project work plans, allocated resources to tasks and manages all operational aspects of projects and scope. Facilitated, tracked and monitored projects, activities, milestones, timelines and deliverables.

Boston, Ma, Us

(Completed Projects For: Hyatt, Illinois Lottery, Sonepar US)Led and managed creative project teams working on eCommerce B2C (Hyatt, Illinois Lottery) and B2B (Sonepar) digital marketing web projects. Created integrated project plans, SOWs and estimation tools as well as managed the creative team to deliver the wireframes, content and visual design files on time and on/under budget ($250,000 - $4M budgets; average project duration was 2-6 months). Collaborated with both on-shore and offshore development teams in the testing and implementation of the Adobe CQ into production for the target deployment dates.

Boston, Ma, Us

Provided creative project management for six (of 15 total) of Kellogg’s international, digital agencies as part of a managed service account. These digital marketing initiatives focused on the introduction of new or updated products through product specific websites, mobile and tablet applications, or through social media promotions.Managed a total of 33 complex, interactive digital marketing projects and Adobe CQ implementations. The average project duration was 3-6 months with an average budget of $250,000 to $2M. Regularly engaged with Kellogg’s Senior Digital Marketing and IT leaders, Sapient’s offshore Technical Team and the cross-functional Executive Leadership Team to ensure the creative solution addressed Kellogg's online marketing requirements and met the target deployment date.

New York, Ny, Us

Led a cross-functional web project team of User Experience Architects, Visual Designers and Content Strategists in a multi-year, $18M eCommerce project designed to improve the Allstate B2C online purchase experience and to increase online sales for their Auto and Property products.Managed a collaborative project team of eCommerce, Interactive Marketing Project Managers in the development of new Allstate marketing initiatives within the existing B2C online quoting tool. Coordinated the on-time delivery of Visual Design, Content and User Experience creative files to improve the use of Auto, Motorcycle and Property online B2C tools.

Chicago, Illinois, Us

Managed the Servicing & Customer Experience Workstream as part of the Harris Online Banking Platform Replacement Project. This workstream included all customer-facing and bank operations areas including Marketing/Communication, Training and Measurement, with a total workstream budget of $9.6M.Led 40 cross-functional subject matter experts and 4 consultant team members (1 Project Manager and 3 Business Analysts) to ensure the timely completion of project deliverables. Provided leadership on the project plan, coaching to the team members and guidance in the areas of operating procedures, organizational impacts and business process documentation.

Rolling Meadows, Il, Us

Participated as the South Central Region Project Manager for an enterprise SharePoint solution implementation at Arthur J. Gallagher, an international Property & Casualty Insurance broker. The project goal was to reduce branch personnel time spent creating and managing paper files by 50%. Created branch-specific project plans for six offices in Texas, while working with corporate IT and the SharePoint development resources to complete each deployment on schedule. Acted as the main contact for all document management users in the region, providing onsite training and post-deployment production support.

Chicago, Illinois, Us

Served as the IT project manager for several internal ecommerce projects requested by Property & Casualty business units (Worldwide Operations, Middle Market Property, and Middle Market Risk Management). Projects range in length from 6-12 months with budgets ranging from $50,000 to $150,000.Acted as the primary project team liaison for the business, working with the Application Development Manager and the Project Management Office to plan and manage the project work and the project resources.

Chicago, Illinois, Us

Served as the IT project manager for several internal projects requested by Property & Casualty business units (Worldwide Operations, Middle Market Property, and Middle Market Risk Management). Projects range in length from 6-12 months with budgets ranging from $50,000 to $500,000.Acted as the primary project team liaison for the business, working with the Application Development Manager and the Project Management Office to plan and manage the project work and the project resources.

Chicago, Illinois, Us

Selected to serve on a focused initiative headquartered in the London office working to improve Underwriter business process efficiencies. The goals of the project were to reduce the manual underwriting processes in place throughout CNA’s European offices and increase the productivity of the Underwriters by 20%. The project ROI was approximately $2,000,000 (USD).Managed the Casualty component of the new online portal, gathering requirements and communicating those requirements to the off-shore development team. Participated in unit testing as the development group completed the online portal.

Chicago, Illinois, Us

Managed project teams within several business units (Risk Management, Worldwide Operations and Global Specialty Claim) focused on improving existing business processes using the Six Sigma Process Improvement Methodology. Projects ranged in length from 2-4 months in duration with an average ROI of $150,000 per project.

Chicago, Illinois, Us

Led an internal Process/Training Team (seven Senior Business Project Consultants and one Business Project Consultant) working to deliver Package and Umbrella policies on CNA Central, an eCommerce site created to support online policy processing for CNA Small Business Agents. The goal of the online project was to decrease the time the agents waited for premium indication on these products and to increase product utilization by 20%. Our online project team deliverables included gathering and writing product requirements, conducting organizational impact analysis, developing 5 new online product tutorials, updating existing online training materials (PDFs, FAQs) and delivering meaningful training to all internal users supporting the agents or supporting CNA Central.

Designed a call center for a new online bank, headquartered in Chicago. Key responsibilities included the recruitment, hiring and training of 10 customer support team members, installation and integration of the call center and bank operations systems and the physical, architectural design of the center. Created the bank operations system requirements and participated in the system selection, integration testing and the development of customer support training documentation.