Technical Writer
Sun Life Trust
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Nancy Hall-Chapman Email & Phone Number
Technical writer
at
Sun Life Trust
1 work email found
@questrade.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Who is Nancy Hall-Chapman? Overview
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Quick answer
Nancy Hall-Chapman is listed as Technical writer at Sun Life Trust, based in Toronto, Ontario, Canada. AeroLeads shows a work email signal at questrade.com and a matched LinkedIn profile for Nancy Hall-Chapman.
Nancy Hall-Chapman previously worked as Supervisor, Operational Communications at Questrade Financial Group and Senior Communications Specialist at Questrade Financial Group. Nancy Hall-Chapman holds Ba, English from University Of Toronto - Victoria University.
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Email format at Sun Life Trust
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{first_initial}{last}@questrade.com
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Profile bio
About Nancy Hall-Chapman
Here’s what drives me as a writer and communicator—taking complex or technical information that’s hard to understand and shaping it so it’s clear, simple, and engaging. I want my audience to say things like, “Okay! Now I get it!” and “I actually want to read this!” I enjoy working with words and with designing information so the reader can jump right in and get to the key points. I’ve spent over 20 years in financial institutions and a professional services firm where I led a team of technical writers. I also delivered a 2-day communications workshop to IT professionals in Europe whose first language was not English. My greatest satisfaction was when one of the participants said to me after the workshop, “You really helped show me how to communicate better—I feel more confident now when I write business emails!” As a long-time member of the Society for Technical Communication and Editors Canada, I want to keep on learning how to communicate superbly!
Listed skills include Software Documentation, Technical Writing, Technical Communication, Documentation, and 11 others.
Current workplace
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11 roles · 41 years
Nancy Hall-Chapman work experience
A career timeline built from the work history available for this profile.
Supervisor, Operational Communications
Senior Communications Specialist
• Manage and write clear, concise, and engaging communications for our customers so that it’s easy for them to do business with Questrade• Make sure what our customers need to know is delivered in a consistent, co-ordinated way—whether it’s in an email, web content on the customer portal, fact sheet, FAQ, video, blog post, or all of these channels• Communicate to our customer-facing teams just as we aim to do for our customers—give them clear, timely information to help them serve our customers in the best way possible• Develop communication guidelines based on plain-language principles, sharing this with other teams such as web developers so that all of us speak in the same way to our customers—clear, simple, and friendly • Lead a monthly plain language workshop for Questrade staff
Communications Consultant (Contract)
Provided plain language writing, business analysis, and usability support for internal and external communications
Jan 2016 - Apr 2016
Manager, Frontline Communications
Managed 12+ full-time and contract technical writers who created online news messages, procedures and product information for front-line staff.
Aug 2014 - Nov 2015
Consultant: Technical Writing + Business Communications
Self-Employed
Provided the following to my clients:-- support information for end users (in-house staff or external clients) to help them use business applications more productively; e.g., user guides, online help, web-based content-- expert advice on organizing, presenting and maintaining a set of support information-- planning and execution of internal communications; in particular, to support technology or business process roll-outs
Sep 2013 - Aug 2014
Manager, Technical Communications
Led a strong technical communications team that followed consistent processes to drive quality in documentation products. The team produced instructional videos, online help (for both desktop applications and mobile apps), quick references and web pages for our partners and staff to support technology being rolled out to the firm.Led the documentation and communications work-stream for complex, high-profile technology projects such as support for mobile devices in the firm and roll-out of a time and expense management application.Developed a three-year strategy to move from a traditional publishing process where content is created at the document level to a dynamic, topic-based publishing process using XML and DITA.Led a six-month pilot to engage an offshore technical writer in Montevideo, Uruguay as an extended member of the Technical Communications team.Educated other areas of the firm about writing quality documentation: delivered a two-day documentation workshop in London, England to internal firm services staff whose first language was not English.
Jul 1999 - Aug 2013
Technical Writer
Sun Life Trust
1995 - 1999
~4 yrs
Technical Writer
North American Trust
1994 - 1995
~1 yr
Technical Writer
Confederation Trust
1990 - 1994
~4 yrs
Technical Writer, Documentation And Standards
1986 - 1990
~4 yrs
2 education records
Nancy Hall-Chapman education
Ba, English
Certificate, Technical Communications
George Brown College
FAQ
Frequently asked questions about Nancy Hall-Chapman
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What company does Nancy Hall-Chapman work for?
Nancy Hall-Chapman works for Sun Life Trust.
What is Nancy Hall-Chapman's role at Sun Life Trust?
Nancy Hall-Chapman is listed as Technical writer at Sun Life Trust.
What is Nancy Hall-Chapman's email address?
AeroLeads has found 1 work email signal at @questrade.com for Nancy Hall-Chapman at Sun Life Trust.
Where is Nancy Hall-Chapman based?
Nancy Hall-Chapman is based in Toronto, Ontario, Canada while working with Sun Life Trust.
What companies has Nancy Hall-Chapman worked for?
Nancy Hall-Chapman has worked for Sun Life Trust, Questrade Financial Group, Cibc, Self-Employed, and Pwc.
How can I contact Nancy Hall-Chapman?
You can use AeroLeads to view verified contact signals for Nancy Hall-Chapman at Sun Life Trust, including work email, phone, and LinkedIn data when available.
What schools did Nancy Hall-Chapman attend?
Nancy Hall-Chapman holds Ba, English from University Of Toronto - Victoria University.
What skills is Nancy Hall-Chapman known for?
Nancy Hall-Chapman is listed with skills including Software Documentation, Technical Writing, Technical Communication, Documentation, Usability, Online Help, Management, and Team Management.
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