Nancy Hamdan Email & Phone Number

Sydney, Australia

* Subject Matter Expert of Visa Token Service (VTS).* Responsible to advise and guide clients (Issuers, payment gateways, merchants, and 3rd party wallet providers) on VTS integration options and act as a technical SME for VTS integrations by understanding the platform in its entirety, from overall architecture to the nuances of individual messaging protocols.* Provide pre-sales technical integration support for the Visa Digital Solutions SDK and VTS token requestor APIs through the Visa Developer Centre.* Running technical workshops for our clients to educate on how VTS works. Audience ranging from business level to highly technical.* Supporting clients in creating a solution architecture which fits and optimises the VTS product offering to clients’ needs.* Project management of VTS integrations, including configuration management.* Providing solution certification; solution design review and functional testing support.* Maintain client satisfaction by supporting engagements resulting in successful go-lives.* Taking ownership to resolve all technical implementation related issues; Working with cross functional teams to resolve technical issues.* Contribute to developing internal and external product documentation including product and technical integration guides in support of VTS integrations.* Mentor and support junior team members with ad hoc questions and training.

Sydney, Australia

The Travelex Cards department was acquired by MasterCard in January 2011. In my role at Travelex/Access Prepaid (MasterCard) I am responsible for the design, testing & implementation of a number of eCommerce customer facing and internal back-end systems (to name a few: Qantas Cash, Multi-currency Cash Passport, Suncorp Multi-Currency Cash Passport), have managed the set up and testing of new card programmes from end to end, worked on system upgrades and provide Production support.The systems that I work on include the following components: User Interfaces (UIs), Content Management Systems (CMS), Order Management System (business logic layer middleware) and User Account Management System. Main Activities:• Writing Technical Specifications documents incorporating UML diagrams using Enterprise Architect: Use Case, Activity, Class and sequence diagrams.• Defining templates and analysis standards using Case tools (i.e. Enterprise Architect).• Utilising Enterprise Architect (EA) software to design and create technical documentation for new systems and system upgrades. o Creating Use case diagrams, Class and Sequence diagrams.o Auto-generating Activity/Flow diagrams using Scenarios.o Auto-generating test scenarios from scenarios in EA.• Using API Web Service documentation to aid technical solution design and analysis.• Working alongside developers to ensure technical solutions are feasible and clear.• Coordinating and leading testing and UAT activities. • Defect management using Jira and Quality Centre.• Coordinating production system implementations.• Responsible for producing PVT documentation and Rollback plans.Skills:• Full understanding and experience with Agile and SDLC.• Full understanding and experience with OO concepts.• Enjoy team work.• Ability to work independently with initiative and minimal supervision.• Ability to guide and mentor junior team members.• Proficient in SQL database interrogation.

St Leonards, Sydney

See description for Technical System Business Analyst role at Access Prepaid (above).

Sydney

Responsible for teaching students the following subjects: Introduction to IT - Microsoft Word, Excel and Access, HTML and CSS and, introduction to requirements engineering and systems analysis, database design, SQL querying.

Parramatta Campus

Responsible for teaching the following subjects: Introduction to Object Oriented programming using C++, Project Management, System Design and System Security.

• Providing first, second and third line production system support for clients and managing production defects until resolution.• Preparing software user manuals and providing users with system training and advising of changes to existing processes.• Conducting workshops and communicating with external clients to acquire requirements for various types of systems such as CRMs, DMSs and IMSs as well as working on Data Migration Projects. • Transforming business requirements into solutions and writing Functional Requirement documentation which detail technical solutions. • Obtaining the acceptance and signoff for functional requirements documents.• Development of test strategies (QAT and UAT) and test plans. • Performing system testing. • Managing and participating in system deployment activities.

• Project managing small to medium sized BAU projects from end to end.• Ascertaining requirements from the business.• Development of new processes to support new business and functional requirements. Modeling tools such as Microsoft Visio were used to illustrate the newly developed processes.• Writing Functional Requirements Specification and technical solution documents for mission critical and systems (B2B and business applications). • Obtaining the acceptance and signoff for requirements documents. • Training business users and providing support as required.• Development of test strategies (QAT and UAT) and test plans. • Reviewing third party test strategies and plans.

Sydney Area, Australia

• Ascertaining business requirements and developing solutions. • Applying upgrades to mission critical systems, which involved having to implement and maintain: Web pages (ASP (VB)), CSS, HTML files, Javascripts, XSLTs and C++ projects. • Testing changes implemented on the FDI Production server. • Participating in application DR testing.

Sydney Area, Australia

• Developing and maintaining Business Process Models (Using Visio) and instructional procedure documentation to aid flow between First Data and external suppliers.• Proposing and utilising the most appropriate technologies to develop solutions for new business requirements. • Managing and prioritising third level escalations and managing all issues until completion. • Maintaining the data integrity of mission critical database systems. • Reporting to FDI Steering Committee, Vice Presidents and Senior Management on a monthly basis on performance of external and internal suppliers. Reports were developed using Microsoft Excel and Querying SQL Server, MS Access Databases and Perl.• Training First Data customers to use the various products provided.

Sydney Area, Australia

Teaching HTML, CSS, Object Oriented Programming using C++, Information Systems and Database design methodologies and database querying using SQL (Oracle).

Sydney Area, Australia

• Communicating with team members to obtain functional requirements for new business needs. • Creating business cases based on the requirements. • Designing, and implementing GUI applications which use a backend database to extract and assist IBM payroll staff in completing daily tasks. • Tools used:– • Microsoft Visual Basic for GUI design • Visual Basic, Java, Javascript for programming the functionality of the middleware and connectivity. • Carrying out system testing.• Conducting user training for introduced systems.• Writing official IBM documentation to support applications created by myself and other team members.• Creating ad hoc queries and reports as required by internal customers using HR Access, Impromptu and DB2 (SQL). • System configuration duties: Changing power on passwords on laptops, adding additional administrators to machines and Software installation.

Sydney, Australia

Teaching Object Oriented Programming in C++, HTML and introduction to Information Systems.

Sydney

Assisting Macquarie University students and staff with IT problems such as general computer and printing issues, password problems, access to online material, remote access to library databases and free software downloads.

Sydney, Australia

• Writing and editing a large number of UNIX shell scripts. • Automating the generation of Unix shell scripts in a Unix environment using Vi • Performing program testing and updating program test scripts.

Mit, Information Systems

Masters, Information Technology, Postgraduate

Bsc, Computing

Bachelor Of Science (B.Sc.), Computer Technology/Computer Systems Technology, Undergraduate