Nancy Hartwick Email & Phone Number

Harrison Charter Township, Mi, Us

Greater Detroit Area

Provide support to the SaaS Acceleration Business Applications group overseeing support operations across six squads within SABA Portfolio as a virtual Support & Communications Coordinator. Created support metrics, Gainsight user set-up, report reconciliation, education monitoring, and communications.• Created an All Saba Backlog Weekly Trend of Ticket metrics showing the break out of the six squads and their ticket history using Excel. • Update squads via Slack weekly on the status of their support tickets.• Completed 6 weeks Excel Basic Class to help create the metrics for the All Saba Weekly Trend of Tickets.• Transferred two squads from an out-of-date ticketing system to the Github ticketing system.• Create, up-date and deactivate Gainsight Profiles.• Consolidate onboarding of Gainsight Lead Offering Identification. • Coordinate and monitor employee progress for CSM training.• Reconcile monthly user report identifying Gainsight users who have not logged in the last 30-days by role and business unit. Send report to managers via slack for review to justify why user still needs an account. • Pull Monthly, “Usage Reports” send to customers for PS360 Application.• Coordinate attendee registration and education lists for Pulse Conference.• Create distribution lists for CS360 Application defining champion users, invite-only beta users and invite-only users. • Prepare initial and reminder communications inviting champions and invite-only beta users to visit the new CS360 Application. • Update on an ongoing basis the CS360 What’s New and FAQ page.• Update the Client Success Corner Community adding educational links, user stories, client success news & information.• Skills: Github, Zenhub, Slack, Gainsight, Box, Webex, Zoom.

Southfield, Mi

- Vice President - Client Sales, Government and Education Industry- Vie President and Senior Partner for Digital Insights - Analytics European Leader- Vice President of World Wide SaaS Sales & GTM Transformation I serve as a virtual assistant for the above executive leaders at IBM. I Coordinate conference calls with domestic/international attendees ensuring time zone appropriate. Register for off-site conferences, submit expense pre-approval for non-customer travel, and coordinate weekly international complex travel plans (air, hotel, car and train). Process comprehensive expense reports using charge codes via Concur.- Reconcile and managed all transactions on Corporate American Express Credit Card.- Initiate asset transfers and shipment to employees and assets to retirement (warehouse)- Update 23 distribution lists located in the WWPDL.- Create and updated 35 distribution lists monthly for 16,000+ internal emails to distribute "SaaS Momentum Communications" from a customized SaaS id. - Scheduled monthly SaaS Leader calls. My responsibilities include, opening call with host passcode, silence entry/exit tones, place all lines in listen only mode, remind speakers to press *6 to unmute their line and announce recording of call has begun. - Upon request, add employees to Connections communities.- Monitored in-box daily notifying vice president of urgent emails. Set-up process when vice president is on vacation moving emails to folders labeled delegated, high, and low priority.

Southfield, Mi

I provided executive level support to a Band B Vice President, who was responsible for the Global Client Success organization. I worked with the communications team and business ops manager to schedule the quarterly All Hands calls for the Global organization (3,100 employees). - I was assigned as a pre-conference scheduler for customer& business partner facing conferences. - Was selected to attend the Amplify conference as an on-site scheduler supporting 15 vice presidents. - Attended, created and managed an Activity in Connections for agenda topics and to-do's for monthly staff calls. - Teamed with Communications group updating 75 distributions for new organization.

Southfield, Mi

I provided administrative support to the Vice President of the WW Smarter Cities and Collaboration Solution Services as a virtual assistant . Handled travel plans/arrangements (domestic and international), scheduled meeting/conference calls and processed expense reports- Assigned as pre-conference scheduler for customer and business partner conferences- Was selected to attend the Amplify conference as an on-site scheduler supporting 15 vice presidents. - Attended, created agenda for monthly staff call. Posted agenda topics to an activity in Connections along with meeting minutes

Southfield, Mi

I provided administrative support to the Midwest Lotus Consulting Director, Senior Managers and Consultants residing in Detroit and Cincinnati Offices. Scheduled conference calls, travel arrangements and processed expenses using the Remind expense system.- Prepared materials for conferences, appointments, and regional meetings.- Obtained Director/Senior Manager approvals on invoices and sent to Corporate Office.- Conducted new hire orientation. Obtained new hire signature on: I9 Form, American Express Corporate Card, phone card, Lotus Notes Id, and home office set-up.