Nancy Herrera De Guzman Email & Phone Number

Handle the branch operations in the absence of the Manager/Assistant Manager.Manage cash/cheque/ Foreign currency transactions at the counter and ensure delivery of quality service to customers while adhering to operational controls. Ensure all transaction receipts with supporting documents are carefully verified, authenticated, serially arranged in chronoligical order, and properly filed in the branch for future reference as per the uniform filing system and company policy. Ensure the branch is fully compliant with the Compliance and AML rules, policy and procedures of the company at all times. Decide buying and selling rate for each currency to attract new customers/retain existing customers while ensuring maximum profitability and protecting customer rights. Assist the Branch Manager in executing business development plans as per competitive scenario and market changes. Support Compliance and AML Department, Control and Authentication Operations, Internal Audit Department for any support requirements in line with documentation, retrieval of files etc by acting as a key point of contact. Collect all supporting documents and receipts of transactions from other staffs in the branch and file them in the respective file folders as per Compliance and AML policies. Read, understand, acknowledge and follow all the circulars for the Head Office and ensure that the branch staffs are also aware of the latest Compliance and AML policy/procedure updates. Ensure the corporate registration booklets for companies registered in the branch are maintained with updated supporting documents. Coordinate to arrange the updated KYC documents for both individual and corporate customers registered in the branch. Resolve customer complaints independently, whether possible or inform and follow up for resolution of such complaints with Customer Service section in Head-O Ensure suspicious transactions/activities are monitored in the branch and are reportedly promptly

United Arab Emirates

Feb 2019 SERVICE OFFICER – FOREIGN EXCHANGE MAIN CASHIERPresentUAE EXCHANGE CENTER LLC – ABU DHABI • Providing good customer service at all branch customers as well as telephone inquiries. • Ensuring the achievement of branch objectives is line with the foreign currency targets. • Ensuring Foreign Currency dealing smooth by checking the rates regularly in the market and made the customer to make the deal. • Handling all foreign exchange transactions including booking and fixing of currencies, sales and purchasing. • Ensuring that the branch has sufficient stocks for the daily foreign exchange demands. • Booking of the currencies with trade and desk department to avoid overdraft interest and earn good foreign currency margin. • Posting vouchers regularly and ensuring the smooth control of branch finance activities. • Attending to customers for making remittance including bank, swift transactions, cash pick, Western Union and all transactions related inquiries. • Solving customer complaints regarding transactions • Maintaining branch logbooks, ie. Branch Keys and Demand Draft Logbooks. • Up selling and cross selling products. Ensuring that customers has the right information on all services we are giving and providing. • Prepare end of day report and cash reconciliation. • Performs other tasks given by the manager and supervisors.

Downtown, Abu Dhabi, United Arab Emirates

AUG 2018SERVICE OFFICER – AED CASHIERFeb 2019UAE EXCHANGE CENTER LLC –ABU DHABI • Providing good customer service at all branch customers as well as telephone inquiries. • Attending to customers for making remittance including bank, swift transactions, cash pick, Western Union and all transactions related inquiries. • Solving customer complaints regarding transactions • Purchasing and selling currencies. • Maintaining branch logbooks, ie. Branch Keys and Demand Draft Logbooks. • Up selling and cross selling products. Ensuring that customers has the right information on all services we are giving and providing. • Performs other tasks given by the manager and supervisors.

United Arab Emirates

• Reach the customer experience and exceeds the expectations. • To implement and execute branch level business objectives in order to meet the branch laid down targets. • Supervise the branch operations and to ensure internal policies and procedures are strictly implemented to carry out successful business operations and compliance to legal standards. • Recommend and contribute strategies for the branch to increase productivity, quality and customer service standards, determine system improvements, resolving branch operational issues and to implement change to achieve high level of business performance. • Manage, maintain and expand branch customer base by building rapport and making cordial relationship with key customers. • Develop and motivate staff to increase productivity and improve performance with formal and informal feedback. • Ensuring the achievement of branch objectives is line with the targets assigned. • Train, Coach and guide new joiners. • Doing daily reports (Request processed, Cash Collection, All Quality Reports, Compliance, Daily Huddle), sending all documents daily without fail. • Maintain the inventory stock level report. • Technical Expert, handling and assisting customers and colleagues regarding systems or any issues regarding mobiles. • Ensuring all complaints has been addressed and escalated. • Communicate team status, task accomplishment and direction. • Performs any other tasks assigned by the Store Manager.

Philippines

• Handling 45 merchandisers and 101 Store outlets. • Responsible for recruitment, all HR roles, timing and schedules. • Ensuring good relations and rapport with the Key Account Manager and all Key Account Specialists to bring good sales. • Conducting daily, weekly and monthly reports for staff performance and as well as action plans for improving the overall performance. • Responsible in motivating and guiding all staffs in order to push sales and save the quality and customer service level. • Ensuring to provide the quality standards as well as the look and feel for staff and workplace. • Ensuring the availability of stocks in all outlets.

Philippines

• Reach the customer experience and exceeds the expectations. • Upselling and Cross selling of all our products. • Ensuring the correctness of all information provided to customers to avoid any complaints. • Ensuring the achievement of the individual target so as to help achieving the Branch target. • Head Cashier, ensuring all the day end reports and cash are reconciled. • Dealing with corporate accounts and ensuring their company trust. • Doing field sales work to boost the branch sales.

Philippines

• Responsible for the day to day management of the store including receiving, shrinkage control, customer service and store sales report. • Ensuring the achievement of branch objectives is in line with the targets assigned. • Supervise the branch operations and to ensure internal policies and procedures are strictly implemented to carry out successful business operations and compliance to legal standards. • Recommend and contribute strategies for the branch to increase productivity, quality and customer service standards, determine system improvements, resolving branch operational issues and to implement change to achieve high level of business performance. • Maintain the stock level report. • Responsible for motivating and inspiring staffs to achieve the department and branch goals. • Perform any necessary tasks needed.

Bachelor Of Science -Business Administration - Bba, Operations Management And Supervision, 1.5

Activities and Societies: President for the Operations Management Major Cumlaude

Bachelor Of Business Administration - Bba, Operations Management And Supervision, 1.5

Activities and Societies: Cumlaude