Nancy Chau Email & Phone Number

Chicago, Illinois, US

Chicago, Illinois, US

San Jose, CA, US

• Focused on enabling sales and servicing for success through process improvement initiatives that align sales efforts to global strategies
• Served as Chief of Staff to VP of Global Sales Operations
• Launched and managed PMO function to oversee global sales operations and go-to-market initiatives across all departments within PayPal
• Implemented and managed a global Deal Desk program focused on accelerating strategic deals by strengthening cross-functional alignment and processes
• Built a multi-tiered global sales support team, focused on removing non-revenue generating activities from our commissioned sales reps
• Formulated standardization strategies to help transform multiple regionally focused sales operations teams into a single centralized global team

San Jose, CA, US

• Managed Team Responsible for Sales Process and Tools Development for North America Inside Sales, Partner Sales, and Partner Account Management
• Built Sales Support team to reduce non-revenue generating activities performed by sales
• Planned and executed best practices for sales methodologies, salesforce.com implementation, productivity metrics, and inter-departmental communication
• Partnered with sales management to oversee day-to-day process execution and adherence to policies
• Built processes to ensure audit and compliance requirements are met for partner revenue share and contracting
• Automated partner revenue reporting in TableauAWARDS:

Foster City, California, US

• Managed team responsible for sales support, sales enablement, training, order management, sales reporting, and sales-related project management
• Oversaw end-to-end order management process and execution of critical activities related to customer purchases, monthly billing, and fulfillment
• Coordinated with global cross-functional team leaders to design and roll-out standardized sales processes
• Created and published forecast and pipeline reports to senior management using Tableau
• Defined business processes for CRM systems - Siebel and SalesForce.com
• Developed and maintained global sales training strategy and delivery for sales onboarding, sales methodology, and product roll-outs/enhancementsAWARDS:

Foster City, California, US

• Responsible for growing revenue from the existing CyberSource customer base
• Developed a formalized training program and handbooks for new and existing Regional Account Managers
• Member of teams responsible for product readiness and knowledge management
• Created and analyzed performance metrics for customer accounts and reps
• Worked with Sales Operations and IT teams on process improvements initiatives for all of sales
• Collaborated with Marketing Operations to generate targeted campaigns aimed at the expansion of services for our existing customer base

Foster City, California, US

• Responsible for finding and qualifying enterprise opportunities for CyberSource sales
• Hired, trained, and developed the Inside Sales Team
• Created and analyzed performance metrics and commissions
• Monitored lead transitions between the Inside Sales and Account Executive teamsCollaborated with Sales Operations team on process improvementsPartnered with Marketing to generate outbound calling campaignsGuest speaker.

Foster City, California, US

• Responsible for strengthening and growing relationships with existing CyberSource customers in the North East
• Acted as a payment consultant by educating, recommending, and selling new solutions to strengthen merchant’s payment process and increase our recurring revenue
• Developed peer-to-peer mentoring program and process documentation repository for Account Management
• Promoted from Account Manager to Manager of Inside Sales in October of 2007

Foster City, California, US

• Responsible for following up on marketing initiatives to identify potential CyberSource customers
• Generated, qualified, and passed opportunities to Account Executive Team
• Built centralized process documentation repository for Inside Sales
• Promoted from Inside Sales Representative to Account Manager for the West and Mid-West regions in August 2006

• Responsible for the execution of database marketing initiatives for Cisco Systems
• Set up and executed marketing campaigns using Epiphany
• Worked closely with the campaign marketing teams to optimize templates, landing pages, and testing processes
• Used SQL to query email campaign lists for local webcasts, newsletters, and in-person events
• QA for homegrown database marketing tools

Foster City, CA, US

• Focused on the end-to-end analysis of CyberSource marketing activities
• Responsible for ensuring the prompt and appropriate handling of leads
• Used SQL to develop targeted email/direct mail lists and perform data hygiene initiatives
• Created customer and prospect activity reports identifying correlations between marketing initiatives and sales cycle behavior
• Maintained budget for all of Marketing