Nancy Hernandez Email & Phone Number

West Chicago, Illinois, United States

Aurora, Illinois, United States

• Create and manage weekly advertisements and promotions on three different social media and google business platforms to target desired market using bilingual skill.• Establish good standing relationships with business partners by communicating with five different vendors and third parties to confirm upcoming shipments and ensure payments are made on time.• Introduced and launched store innovation project including store expansion, remodeling, new retail website, and new point of sale system. • Oversee store innovation project by scheduling deadlines, making tasks lists, sharing resources, delegating, and assist in resolving any issues that may occur. • Manage and organize thousands of inventory items for all business necessities including innovation project and insurance claim after looting that occurred in 2020. • Analyze patterns and listen to consumer expectations to predict future market trends to purchase merchandise for upcoming seasons when attending market trade shows in Texas. • Organize all of administrative information and project details through MS project and MS Excel.

Chicago, Illinois, United States

• Tended sale inquiries to effectively sell health insurance plans via phone. • Learned and adapted quickly to new concepts while providing an excellent consumer experience in a remote work environment. • Guided consumers through a high amount of detailed information over 1+ hour(s) of communication via phone with each consumer.

Dekalb, Illinois

• Crafted an innovative business model around a new venture idea developed in class and then launched a creative social media campaign to reach our target market of the NIU student population. • Operated a low cost business model while generating profit and value for the customer which allowed us to continue the business for the rest of the school year. • Gained unique perspectives about entrepreneurship while managing over one hundred items of inventory, overseeing over five hundred dollars’ worth of sales, and executing financial affairs. • Maintained a customer focused approach so that students could personalize and brand themselves with the latest pop culture trends that ultimately led to many new and repeat customers.

West Chicago, Illinois

• Analyzed and monitored regional Penske truck fleets by communicating with Partners and Penske employees to make certain that Customer reservations are fulfilled. • Provided exceptional customer service using interpersonal skills while organizing daily operational tasks in a fast paced environment. • Ensured that customers had the best experience by having thorough truck inspections at time of check out to avoid any misrepresentations at time of check in and problem solved as needed.• Guaranteed customer satisfaction by being a logical, efficient, creative, and detail oriented problem solver.

Aurora, Illinois

• Operated my family owned business by maintaining a positive attitude and strong work ethic. • Purchased western wear merchandise based on market trends, anticipation of next season fashions, and listening to customer expectations.• Enforced the companies vision to all employees to foster an accountable working environment that serves to deliver a quality of superb customer service.• Practiced empathetic and active listening to best cater to customer needs and avoid buyer's remorse.

Dekalb, Illinois

•Used multitasking skills to search varies books and process them to be sent out to other schools• Finished tasks for the day by using good time management, organizational, and attention to detail skills.

Naperville, Illinois

• Planned and coordinated activities for children ages 5 – 12 in a school and summer enrichment program