Nancy Hoskins Email & Phone Number

United States

 Expertly administered and coordinated high-volume leaves of absence including FMLA and MLOA Acts as a liaison with corporate Benefit Administration, Contact Center Benefit Representatives, Manager of Health and Welfare Products, health product vendors and the Service Region Supported ERISA and HIPAA compliance issues internally and externally  Developed innovative processes for improved Leave of Absence processing compliance and efficiency Identified and implemented improvements that resulted in improved efficiency and effectiveness Expertly created and managed excel spreadsheets to maintain compliance  During staffing shortage, worked independently and trained new employees on processes leading to 40% boost in department productivity Used extensive knowledge of FMLA and LOA requirements to assist and educate corporate personnel and field-based general manager on procedures and timelines to maintain legal compliance

Desoto, Texas, United States

 Managed and maintained service and maintenance agreements for all fax machines, copiers, printers and postage machines Negotiated and managed all postage and shipping services utilizing Stamps.com, FedEx, UPS, and other parcels Negotiated terms and processes for ordering and inventory of office supplies and equipment Assisted CFO with document handling and storage of personal and confidential information Assisted the accounting department with invoice coding, processing, and data entry Managed oversight of office maintenance request

Dallas, Texas, United States

 Managed and maintained service and maintenance agreements for all fax machines, copiers, printers and postage machines Negotiated and managed all postage and shipping services utilizing Stamps.com, FedEx, UPS, and other parcels Negotiated terms and processes for ordering and inventory of office supplies and equipment Assisted CFO with document handling and storage of personal and confidential information Assisted the accounting department with invoice coding, processing, and data entry