Directly supported the Regional Operations Leader, two Territory Sales Leaders and their organizations across Washington, Oregon, Idaho, Alaska and Hawaii while applying in-depth knowledge of the organization and department policies. Additionally, provided assistance for the Regional office and other executives performing a variety of tasks often sensitive in nature.• Prioritized and managed own time while executing administrative responsibilities including assisting with multiple… Show more Directly supported the Regional Operations Leader, two Territory Sales Leaders and their organizations across Washington, Oregon, Idaho, Alaska and Hawaii while applying in-depth knowledge of the organization and department policies. Additionally, provided assistance for the Regional office and other executives performing a variety of tasks often sensitive in nature.• Prioritized and managed own time while executing administrative responsibilities including assisting with multiple calendars, scheduling meetings, generating daily, weekly and monthly reports, arranging travel, reviewing expenses, researching and resolving discrepancies, balancing and reconciling paid time off, placing orders, responding to phone inquiries and undertaking assigned projects, several of which were new to the organization. • Participated with the first virtual Northwest Region Agency Staff Forum consisting of 450 attendees preparing slides, gathering and tracking content, meeting deadlines and executing with the events team.• Created and owned Weekly Sales Leader newsletter developed to reduce quantity of emails individuals received• Collected and combined content for presentations and prepared binders for Quarterly Business Review meetings. • Emailed and tracked agencies COVID status for multiple states daily, updating spreadsheets used by home office for planning and readiness preparation• Managed regional office service anniversaries recognition including announcements, award selection and ordering.• Facilitated reoccurring Skype calls for leadership and territory meetings, often exceeding over 200 participants. • Assisted with new agency on-boarding creating announcements and ensuring the addition to the appropriate distribution lists and notification appropriate organizations.• Teamed with administrative staff, meeting regularly for planning, work balancing and knowledge sharing including upcoming events, organizational changes, new technology and training. Show less

Provided support to Vice Presidents, senior leadership and respective reports.​ ​Handled details of a highly confidential and critical nature while maintaining discretion and using independent judgment.- Performed complex administrative duties managing multiple calendars, prioritizing meetings and resolving conflicts.- Arranged domestic and international travel. Maintained office supply inventory. Tracked training, corporate compliance, vacation balances, expenses and expense… Show more Provided support to Vice Presidents, senior leadership and respective reports.​ ​Handled details of a highly confidential and critical nature while maintaining discretion and using independent judgment.- Performed complex administrative duties managing multiple calendars, prioritizing meetings and resolving conflicts.- Arranged domestic and international travel. Maintained office supply inventory. Tracked training, corporate compliance, vacation balances, expenses and expense processing.- Empowered to act as the Vice President’s delegate managing daily operations including reviewing and approving expense reports, invoices, access requests, hardware and software purchases, validations, travel requests.- Acted as HR Liaison serving as initial point of contact for HR questions regarding LOA, FMLA, and benefits. Fulfilled Group Time Reporter role for time reporting and payroll related challenges, assisting with time coding and payroll errors/discrepancies, off-cycle checks and inaccurate vacation balances.- Designated as the Personnel Change Administrator responsible for processing new hires, personnel change requests, organizational restructuring, employee’s personnel record changes and exiting employees.- Facilitated new hire onboarding helping with system access, setup and streamlining the process.- Provided education and guidance on company policies for the senior leadership and team. Conducted training on tools and applications. Created and distributed quick reference guides.- Supported Corporate Real Estate division acting as a liaison for campus facility concerns and issues.- Mentored executive and administrative team providing leadership, coaching, and training. Managed monthly meetings to accomplish standardization, cost savings and efficiency.- Chaired corporate and fund-raising events, leading volunteers and executing activities.- Championed space planning efforts including moves, campus relocation, and cafeteria installation. Show less

Provided system administration support for Metaphase and eMatrix, Product Data Management (PDM) applications ensuring 99.4% availability. Documented procedures and policies, composed monthly newsletters, and created presentations. Monitored server processes and disk usage.- Administered more than 300 user accounts, creating, deleting and monitoring profiles along with maintaining and retrieving master data.- Responded to Tier II issues not addressed by the help desk within one hour… Show more Provided system administration support for Metaphase and eMatrix, Product Data Management (PDM) applications ensuring 99.4% availability. Documented procedures and policies, composed monthly newsletters, and created presentations. Monitored server processes and disk usage.- Administered more than 300 user accounts, creating, deleting and monitoring profiles along with maintaining and retrieving master data.- Responded to Tier II issues not addressed by the help desk within one hour of notification.- Updated and modified the Graphical User Interface (GUI).- Participated in PC installations and prepared for new releases, system upgrades, and enhancements.- Migrated six years company intellectual property from the PDM tool “Metaphase” to a new PDM tool “eMatrix” in under five months. Show less

Supported more than 1000 users with technical issues on Windows and UNIX platforms and assisted with facility issues.- Responded to incoming calls and emails, triaged problems, resolved or routed to second level support within 15 minutes.- Ensured reported issues were resolved by communicating with customer and technicians.- Developed and documented Help Desk procedures. Trained incoming staff on roles and responsibilities.- Delivered presentations on IT services and… Show more Supported more than 1000 users with technical issues on Windows and UNIX platforms and assisted with facility issues.- Responded to incoming calls and emails, triaged problems, resolved or routed to second level support within 15 minutes.- Ensured reported issues were resolved by communicating with customer and technicians.- Developed and documented Help Desk procedures. Trained incoming staff on roles and responsibilities.- Delivered presentations on IT services and policies to new employees and contractors at orientation meetings. Show less

Managed documentation control, provided editing and formatting assistance in support of more than 600 users.- Validated documentation requests, assigned identifying numbers and issued appropriate templates. Created, set-up and transferred documents. Coordinated the sign-off and approval process to baseline documents.- Provided proofreading, editing and document formatting support.- Assisted engineering and manufacturing in using document control, documentation procedures and… Show more Managed documentation control, provided editing and formatting assistance in support of more than 600 users.- Validated documentation requests, assigned identifying numbers and issued appropriate templates. Created, set-up and transferred documents. Coordinated the sign-off and approval process to baseline documents.- Provided proofreading, editing and document formatting support.- Assisted engineering and manufacturing in using document control, documentation procedures and authoring software including Metaphase and FrameMaker training.- Assisted in creating the business plan presented to the CEO of AT&T for project funding. Show less

Provided project management support for the Fixed Wireless Services (FWS) division of AT&T Wireless. Maintained MS Project files and updated the Master Program Schedule.- Reported monthly schedule status and accomplishments shared internally and externally. Created monthly reports on FWS performance against annual goals and project schedule.- Documented development status meetings, preparing and distributing notes, agendas, action items. Tracked issues and reported to… Show more Provided project management support for the Fixed Wireless Services (FWS) division of AT&T Wireless. Maintained MS Project files and updated the Master Program Schedule.- Reported monthly schedule status and accomplishments shared internally and externally. Created monthly reports on FWS performance against annual goals and project schedule.- Documented development status meetings, preparing and distributing notes, agendas, action items. Tracked issues and reported to management.- Created and maintained Product Management intranet site, posting minutes, weekly and monthly progress reports and pertinent materials.- Administered Lotus Notes database by reviewing and overhauling existing databases. Performed maintenance, tracked action items and reported on performance.- Evaluated existing system and teamed with developers to create new requirements for a more user-friendly tool. Show less

Worked directly with senior management to create, implement, coordinate, and follow up on sales and marketing programs.- Supervised and managed a sales and marketing staff of 50.- Created and implemented marketing materials including inventory sheets, flyers, postcards, and supplements.- Planned, maintained, and balanced the marketing budgets for fourteen new home communities.- Reviewed and approved advertising schedules, signage design and placement for all new home… Show more Worked directly with senior management to create, implement, coordinate, and follow up on sales and marketing programs.- Supervised and managed a sales and marketing staff of 50.- Created and implemented marketing materials including inventory sheets, flyers, postcards, and supplements.- Planned, maintained, and balanced the marketing budgets for fourteen new home communities.- Reviewed and approved advertising schedules, signage design and placement for all new home communities.- Approved marketing expenditures and coded invoices for accounting.- Reviewed purchase and sales agreements and commission disbursements.- Planned and coordinated grand openings, broker opens, and office events.- Coordinated efforts between Builder and Real Estate Company (model home moves, opening satellite offices).- Opened a real estate company for the Builder including creating the new logo design, ordering signage, obtaining the business license, and transferring over 40 agent licenses in one day. Show less