Nancy Behrend Email & Phone Number

Cape Coral, Fl, Us

Baltimore, Marylandbaltimore, United States

Youreka enables amazing and immersive mobile experiences for field technicians and deskless workers. Youreka simplifies complex data capture, guidance through complex procedures, and elevates workers with embedded artificial intelligence. We empower business users with easy to use, drag and drop tools for configuring best in class mobile experiences.

Leading cross functional teams to Salesforce success by driving requirements, quality, and customer satisfaction while using Salesforce skills and knowledge to optimize business performance.

Support a non-profit in growing donor and fundraising efforts by improving their existing Salesforce implementation.* Extend existing data tracking using customized objects and relational fields.* Use Salesforce Reports, Exports, Imports and Excel to validate and improve the integrity of existing clinics, contacts, donors, and volunteers. * Develop and document a process for importing common data from their National HQ and other sources.* Analyze reporting needs. Design and implement reports that meet those needs.Conduct walkthroughs and training on Salesforce for the executive staff.

Temple Terrace, Fl

Developed, implemented, and supported enterprise wide releases for the Verizon wireless division across diverse environments as the division migrated to an Agile system.● Created a Risk Management Model using collaborative tools for tracking quality assurance.● Engineered an enterprise wide solution that measured test case coverage with real time issue tracking for 30+ system test and user acceptance teams in SharePoint.● Implemented and facilitated Release Daily Stand Up that engaged 20+ independent teams.● Coordinated release installations across 50+ departments that use varying development and QA toolsets.

Alpharetta, Ga

Release Management Engineer ● 2006 ­ 2009Planned all enterprise development projects through system, performance, and staging environments. The central communication hub for development lifecycle schedule and an escalation point for emergency release planning.● Managed test plans for over 50 overlapping development applications to ensure correct software branching.● Enacted quality reviews with QA and Development to ensure test environments were accurate.● Created a central repository for all QA and Support requests which standardized communications.Environment Management Supervisor ● 2004 ­ 2006Led a team of five, overseeing the quality management of more than 25 test applications. Created and installedstandards for management of all solutions introduced to the enterprise. Trained and mentored new QA resources.● Expanded the scope of environments from 8 to 25+ in less than 2 years.● Introduced quality standards into cross application processing that increased the scope of testing coverage.Environment Coordinator ● 2000 ­ 2004Managed data and software for wireless enterprise test environments. Partnered with teams to ensure test environments met specifications for comprehensive end to end testing. Trained and mentored new QA resources.● Integrated new applications into existing practices, including Point of Sale and web based Siebel CRM.● Developed, planned, and executed test plans for billing system enhancements and FCC regulatory changes.