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Multi-disciplinary researcher with over 15 years of experience who develops and effectively applies research and analytic methods to produce deep insights that significantly improve the customer experience, innovate product, and drive business direction, strategy, and vision.
- Website:
- google.com
- Employees:
- 1
- Company phone:
- 916.253.7820
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Ux Research ManagerGoogle Dec 2017 - PresentMountain View, Ca, Us
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User Experience Research ManagerMacys.Com Aug 2012 - Dec 2017New York, Ny, Us- Established the position and role of UX Research management at Macys.com, developing the research team and innovating investigation methods to deliver unified shopping experience across devices- Facilitated collaboration and built partnerships across cross-functional store and digital retail departments- Experienced with managing direct reports, creating budget, and building productive relationships with 3rd party vendors - Won corporate award for improving Customer Engagement -
User Experience Research LeadMacys.Com Sep 2010 - Sep 2012New York, Ny, Us- Manage and develop research team to provide insights and expertise for the Macy’s and Bloomingdales end-to-end customer omni-channel experience - Created nimble qualitative and quantitative research methods and process to effectively support agile products by close collaboration with lean teams- Strategically leveraged resources to deliver over 60 studies on over 25 desktop, mobile and in-store projects last year that significantly impacted every stage of the product development lifecycle
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Senior User Experience ResearcherMacys.Com Sep 2011 - Aug 2012New York, Ny, Us
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User Experience Research LeadMicrosoft Nov 2006 - Jan 2012Redmond, Washington, Us•Led Mobile Browse Hotmail and Calendar research, executing research that could effectively address both short and long term product goals as well as assess user needs and solve customer issues •Tracked scorecard metrics across product stages and cycles, ensuring that products meet usability, psychological and business goals•Drove research innovation in web communication by the creation and development of methods to provide in-depth understanding of customers, including remote desktop ethnographic interviews, user perception of design and branding study•Filed three patents (pending) for web communications design innovations in collaboration with UX team members -
Research Insight ManagerMicrosoft Oct 2005 - Oct 2006Redmond, Washington, Us-Pioneered the position and role of research insight management at Microsoft-Created and promoted best practices that worked toward setting standards of research insight generation and dissemination-Managed research vendors and research projects that had cross-group involvement and multiple product impact-Proactively collaborated with research stakeholders to articulate strategic business questions, prioritize research needs and coordinate research in such a way as to leverage knowledge and optimize resources
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User Research LeadMicrosoft Corporation Jul 2003 - Jul 2005Redmond, Washington, UsDeveloped multi-year multi-product cross-group research plans for strategic visioning that set research priorities in alignment with business and customer goals-Drove cross-team collaboration with program managers, product planners, and developers from early stages of planning to production-Led multi-stage mobile device and TV services research design projects that contributed to next-generation product visioning •-Initiated on-going research collaborations with universities -Created the Ethno-Design method, a multi-stage research methodology for next generation product visioning, in collaboration with Design Research
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User Researcher/Usability EngineerWebtv Aug 1999 - Sep 2003Partnered with product planners, program managers, developers and design to ascertain business, product and design goals to design and adapt research methods to generate meaningful and focused findings and recommendations -Developed customer profile/personas based on usage, behavioral and attitudinal data analyses that was adopted across teams -Managed User Experience Group Coordinator position
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EthnographerMicrosoft Corporation Mar 1998 - Jul 1999Redmond, Washington, Us-Planned and executed lab and field studies on mobile phones, PDAs, automobiles, and set top devices that produced relevant, prioritized and actionable insights that were disseminated across teams-Tracked usability issues and user feedback across product versions-Was early evangelist of ethnographic methodologies at Microsoft-Planned Beta user studies that incorporated team members as research partners -Partnered with Product Planning in Customer panel survey studies, working closely with external research vendors
Nancy Bell Skills
Nancy Bell Education Details
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University Of California, BerkeleySociology -
University Of GenevaPsychology
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Université De NeuchâtelPsychology
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University Of UtahSocio-Cognitive Psychology
Frequently Asked Questions about Nancy Bell
What company does Nancy Bell work for?
Nancy Bell works for Google
What is Nancy Bell's role at the current company?
Nancy Bell's current role is UX Research Manager at Google.
What is Nancy Bell's email address?
Nancy Bell's email address is nb****@****own.org
What is Nancy Bell's direct phone number?
Nancy Bell's direct phone number is +177533*****
What schools did Nancy Bell attend?
Nancy Bell attended University Of California, Berkeley, University Of Geneva, Université De Neuchâtel, University Of Utah.
What skills is Nancy Bell known for?
Nancy Bell has skills like Healthcare Management, Event Planning, Customer Service, Powerpoint, Administrative Assistants, Office Management, Microsoft Word, Outlook, Microsoft Excel, Telephone Skills, Hipaa, Employee Relations.
Who are Nancy Bell's colleagues?
Nancy Bell's colleagues are Peggy Todd, Terry Y. Jiang, Schneider Victor-Tulias, Dhariya Shah, Ana Portas, Kenzie Brown, Maggy K Millah.
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