An innovative information technology professional with 15+ years of experience in the application of troubleshooting and problem analysis methodologies to resolve network, database, system and application performance issues, provide guidance and direction as a subject matter expert, and managing the remediation process for technical escalations. Consistently delivers high performance in deadline-driven environments. Additional core competencies include:Specialties: Customer Support/Analysis, Troubleshooting/Team Leadership/Project Management/Quality Control/Incident Management/Organizational Effectiveness/Systems Engineering/Training, Development/Network Troubleshooting/Operating Systems’ Support/Systems Security/ Hardware / Software / End-User Support/ Desktop / Mobility / Wireless Communications / Voice / Data / LAN / WAN / Wi-Fi / VPN /VoIPCertified ITIL Foundation and ITIL Operational Support and Analysis (OSA)
Listed skills include Client Services, Hardware, Software, End User Support, and 14 others.