Nancy Maldonado Email & Phone Number

Chicago, Illinois, United States

Newtown Square, Pennsylvania, United States

Chicago, Illinois, United States

Accomplished Operations and Customer facing professional with more than 20 years of sales operations, training/enablement, data operations, UI development, change management and project delivery experience. Maintaining a "Customer First" focus in my priority. I provide customer centric delivery of Program and Change Management services. This means I will deliver services which align to the Customer's view of success while providing a point of view based on my experience and expertise. I focus equally on the people aspect of a project while being mindful of overall successful project delivery. Success is dependent on the adoption of change. People, not machines, adopt change.Change Management Practitioner (Prosci Certification)Program ManagementOrganizational Change ManagementUI DevelopmentUI Testing LeadershipTraining Plan DevelopmentData & Analytics Escalation Management

Greater Chicago Area

-Responsible to document and oversee multiple data quality and data programs, focusing on Sales data-Oversee data quality root cause analysis of data quality issues-Focus areas are Account Data and SalesForce.com/CRM (SFDC)-Acts as representative for the program internally, supporting Product Management, Sales Operations and Sales & Operations leadership-Ensures cross-functional alignment and organizational support for the execution of the operational plan by facilitating internal and external stakeholder meetings. Including but not limited to Product Owners, Product Managers, Data governance stewards, technical leads, developers, consultants and QA engineers-Supports operational plan with the Product Owner/Manager including realistic timelines, budget and resources planning, risk assessment and contingency planning-Business and Technical Project Management

Greater Chicago Area

-Responsible for planning and execution of Customer education projects from project planning activities from inception-Key point of conact for customer and internal facing services and relationships including sponsor, steering committee and program office between customer, partner and SAP to ensure the projects / programs are delivered on-time, within budget and with the highest levels of customer satisfaction.-Manage internal and external (Consultant) resources in planning and delivery of services. Includes PM oversight, payroll, budget and contract management

Greater Chicago Area

SAP Sales OperationsApplication Owner, Sales Technology- GSO Analytical Owner, iTP Responsible to oversee iTP Redesign Program which is an end to end redesign of SAP’s Territory Planning (iTP) application in coordination with Business lead(s), IT, systems and business analysts. Primary user groups: 1,700 SAP GB Sales users, Regional Process Experts and Sales Management. Analytical ownership of new HANA based reporting to support Operations and Sales ManagementSuccessful Business Go- Live- Q1 2019-Utilize Lead to Close business process knowledge to support new application development-Assist SAP Product Owner in systems analysis and creation of user stories and decomposition -Interface with the SAP Product Owner and IT partners to develop acceptance criteria for features and user stories and ensures acceptance criteria are met within the Agile framework -Lead with IT members, customers and other stakeholders in new product reviews, tests and pilots.-Participate in structured walkthroughs (aka “Refinement Sessions”), and technical reviews ensuring application coding and design follows business requirement and supports process-Manage projects within the iTP Redesign Program to build new functionality, workflows, processes, and/or reporting including requirements gathering, decomposition, testing, support documentation and enablement-Provide application and system support to all employees using iTP -Support and oversee architecture of the application(s) to meet business needs. -Establish integration with other applications if required-Provide application performance monitoring, evaluation and optimization

Newtown Square, Pa

June 2010-2014-Responsible for Sales BIO Portfolio execution from Business Case development through project Run (Approximately 10- 20 small to large IT development programs @ ~10 million Euro)-Manage stakeholder expectations regarding Business resource demand, IT capacity to execute and budget-Assist BIO with definition and implementation of strategies and processes to support an ongoing IT planning process that accurately captures the global portfolio of activities and associated resource capacity and demand projected over the next 1-3 years-Serve as escalation point to resolve conflict and/or issues for the Project Portfolio Managers, SAP Internal Customers or Executives related to work activities in the project portfolios-Review, analyze, and report on roadmap for IT work activities and overall impact to resource capacity-Work in collaboration with Enterprise Architecture (E.A.) team, assisting with requirements gathering to support E.A. planning

Newtown Square, Pa

Nominated from NA Operations to be part of new Global Field Operations organization-Managed team responsible for Global Training, Development, IT engagement, UAT, BAT, Global & Regional CRM support (2nd-3rd level support)-Responsible for Global CRM development demand in support of Global and Regional programs -Improved existing processes through simplification of roles & responsibilities of GFO CRM team-Developed successful pilot of which the site is still actively used; "CRM Community Forum"; -------->CRM Key Users & CRM Operational Users around the globe now have “one stop shopping” to find CRM related help topics, information sharing, and announcements: https://community.wdf.sap.corp/sbs/groups/crm-solution-marketing

-Responsible for broadening usage & managing SAP CRM for both PCUI and ICP/GUI systems, enhancements and user experiences for SAP Americas.-Global workstream lead and U.S. representative for Global CRM Initiative project. (2007-2008)-Represented U.S. operational interests in applicable global workstreams.

Bachelor Of Arts

Certification Program, Microsoft Certified Systems Engineer (Msce)

Certified Change Practioner, Business Administration And Management, General