Nancy K. Caron Email & Phone Number

Chicago, IL, US

Downers Grove, Illinois, United States

I work with the leaders of the Healthcare and Professional Services claims teams to develop and improve strategic processes for our areas of claims. I am a claims technical expert who is responsible for collaborating with our leadership team to drive continuous process improvements which support quality claims handling and excellent customer service. I.

Greater Chicago Area

Responsible for working across the Healthcare Claims organization on initiatives which improve the overall quality of claims service and facilitate excellent customer services for insureds.

Chicago, Illinois, United States

Responsible for developing and executing litigation management strategies to improve overall business results for $200M book of Aging Services claims and for fostering and maintaining positive business relationships between the claim department and insureds, brokers, and internal business partners to improve the overall quality of the portfolio.

Greater Chicago Area

• Led a team of 50 plus claim professionals managing a book of over 5000 healthcare claims totaling over $500,000,000 in premiums. I set the strategic direction for my team in alignment with overall claim department.
• Driving excellence in claims management best practices, with a focus on timely and thorough coverage evaluation, early exposure analysis, proactive and cost-conscious litigation management, effective execution of.
• Reducing 2017 legal spend by 9% while maintaining indemnity spend discipline and improving quality of claims handling.
• Creating a new claim team which now handles over 60 percent of incoming claims/ incidents including setting up processes and creating a repeatable plan for training and development. This team consistently demonstrates.

Greater Chicago Area

• Led staff counsel coverage team representing company in coverage litigation and provided advice on key coverage issues on a nationwide basis. Spearheaded overall management/oversight of claims law firm network with.
• Generated year-over-year savings of more than $20,000,000 through outside counsel litigation management.
• Implemented benchmarks for outside counsel, guiding claims team in achieving indemnity payment results on litigated claims of less than actuarial projections.
• Served as leader of legal bill review group, achieving annual savings of over $4,000,000 through direct oversight of outside counsel and legal vendors.
• Active member of claims department senior leadership team, actively participating in all key decisions on claims management and future directions.

• Led project to establish coverage counsel panel firm network, including managing RFP, negotiating contracts, and developing plans for project execution, resulting in annual savings of $5,000,000. Oversaw.
• Built knowledge-sharing process, resulting in policy improvements and changes to underwriting and claims practices.
• Established and managed legal quality assurance program

Oversaw nationwide staff counsel coverage group representing company in high-value litigation as well as provided advice on coverage issues. Led project to establish protocols for risk assessment of corporate and extracontractual litigation matters to inform board of directors on pending risks. Directed project to establish metrics and guidelines for.

Served as founding managing attorney for in-house insurance coverage law firm. Oversaw team growth in conjunction with business need from ten to 40 attorneys based in six offices throughout country. Created practices/procedures for group, including quality assurance process and coverage opinion database, facilitating efficiencies in handling coverage.

Bsj, Journalism

Jd, Cum Laude