Nancy Kettle, Phd Email and Phone Number

COMPUTER OPERATIONS/HELP DESK ANALYST• Determine technical problems and took corrective actions to resolve issues with users' workstation desktops, notebooks, cell phones, and tablets• Work in the Windows 10 OS enterprise environment • Use the SCCM tool or Remote Desktop Connection to assist users via phone• Work with Active Directory, Group policies, anti-virus software, Windows domain networking, local area networking• Install and manage Xerox® AltaLink® C8000 Series Color Multifunction and HP Multifunctions printers on users workstations: add users emails to printers address books, add scan folders access• Work with wireless technology such as Android, iPhones, iPads• Use a significant emphasis on good personal interaction and support with the users• Document service calls using Footprints, a help desk and IT service management (ITSM) application• Write technical articles for the Service Desk knowledge base shared on Microsoft SharePoint Online• Assign unsolved computer problems to specific teams • Communicate all priority one and two problems to the appropriate supervisor and oncoming shift personnel CAYENTA UTILITIES PROJECT• Worked with a Lead System Analyst and Applications System Analysts on Cayenta Gold projects to prepare the system launch• Used Microsoft SharePoint and Excel to develop and maintain information on various aspects of the Cayenta project• Organized Cayenta training materials for classes on topics such as Cayenta Utilities Overview, Fundamentals, Financials, Billing, Collections, Payments, Metters, Mobile Workforce Management• Set up cellular service on tablets with Cayenta Utilities mobile application

I build websites in WordPress, fix computer software and hardware issues, set up a computer network. • Installed and repaired computer software, hardware on my own or friends’ or work computers, set up a network, train users, troubleshoot and resolve problems since 2007 • Developed websites in FrontPage in 2007 and restarted in WordPress January 2018• Took a course in Python, October 2017

I help businesses implement solar energy and sustainability strategies to increase profitability and long-term viability.Businesses that utilize sustainability (long-term viability) strategies such as waste elimination and resource life extension (circular economy strategies) outperform their competition, sell more products, and increase profit. Waste elimination & resource life extension, which the visionary leaders and organizations are adopting, are the strategies that will allow world economies to survive the challenges that climate disruptions are creating. Recycling and reusing waste and continuous development of better strategies to do so will enable a critical resource life extension.*Benefits of using sustainability-based management as a core business strategy:• Fosters competitive advantage through stakeholder engagement• Improves risk management • Drives innovation• Improves financial performance• Builds customer loyalty• Attracts, engages, and retains top talentSource: Harvard Business Review. "The Comprehensive Business Case for Sustainability," by Tensie Whelan and Carly Fink.The benefits of solar power: • Substantially reduces energy costs• Provides tax benefits and incentives• Increases property value• Low Maintenance• Adaptable to your future needs• Reduces air pollution• Clean source of electricitySolar energy can deliver a strong ROI in a desirable time-frame. For example, solar installations on commercial buildings can lead to almost 100% reduction in energy costs and an ROI in 5 - 6 years utilizing 30% federal tax credit, accelerated depreciation for solar equipment (5 years), and other energy efficiency strategies such as LED lighting. Please note: businesses must pay federal taxes to qualify for federal tax credit.Relevant Skills: energy sustainability, environmental sustainability, business sustainability, market analysis, solar energy, strategy, research

• Promoted Link-Systems’ WorldWideWhiteboard, a Web-based online collaboration and conferencing tool designed for use in distance education. WorldWideWhiteboard is a Java applet in HTML5 that runs on Windows, Mac, and Linux without downloading software• Setup online meeting times with prospective users via Microsoft Outlook and conducted meetings via WebEx• Demonstrated various platform functions directly on the WorldWideWhiteboard for teaching and tutoring • Sold an online tutoring service, NetTutor, to a college consortium, a deal worth $100,000/year• Performed extensive research of colleges and universities to determine their e-learning technology interests and potential usage, key decision makers, administrators, program directors, faculty, and tutoring directors• Wrote detailed notes related to the conversations with university contacts reached into the Windows Configuration Management Database (CMDB) • Collaborated with Marketing and Lead Generation to design and execute sales campaigns• Coordinated with Business Development to develop and benefit from strategic partnerships• Worked with Relationship Managers to manage pilots and cross-sell to existing customers• Developed PowerPoint presentations for WorldWideWhiteboard and NetTutor• Used Outlook to set up online presentations and demonstrate WorldWideWhiteboard and NetTutor capabilities • Developed scripts and promotional emails for multiple products• Trained colleges and universities personnel on accessing and monitor students’ tutoring usage in real time and generating monthly reports• Created monthly Balance Sheets in Excel for colleges and universities to help them track their tutoring usage• Worked on Requests for Proposals (RFPs) from individual institutions or consortium for software contractsSkills: presentations, technical support, end-user support, web-based applications, applications support, online conferencing

• Sold Affordable Care Act (ACA) and other health, life and supplemental plans to customers.• Built positive customer relationships and collaborated with clients to identify plans that meet their budgets, health care, and income protection needs.• Advocated for clients when issues arose with insurance companies.• Generated $300,000 in annual insurance policy premiums by making 50 -100 calls per day and selling 50 health insurance policies during open enrollment period.• Utilized Mycrosoft Dynamics CRM to manage client relationships.Relevant skills: Medicare, dental, vision, ACA health plans, Microsoft Excel, Microsoft Word, Power Point. Microsoft Office, CRM, client relationships

• Sold private Medicare plans to seniors.• Worked in a call center environmentSpecialties: Medicare, health insurance, sales.

This was a group project with a goal to develop a business plan for the commercialization of lithium battery technology with application to solar energy and energy storage. • The plan won second place in the competition among 14 teams. My role was as follows:• Contributed to the business plan by providing a bibliography to the group about increasing global energy needs, the need for the smart electric grid, and the need for renewable sources of energy such as solar power. This helped to clarify the need for energy storage technologies, and the need for electric utilities to accommodate renewable energy growth.• Used my research/writing skills to develop an excellent market research/analysis (rated at 93%).• Assisted with SWOT (Strengths, Weaknesses, Threats, and Opportunities) market research and data analysis.• Addressed procurement, sourcing, supply chain, and product categories for a successful product introduction and long-term viability.• Assisted with overall business plan development, and edited the final copy of the plan. • Contributed to the development of value proposition, executive summary, commercialization, and strategy, financial projections, and investor pitch.• The University of Florida awards 3.2 General Continuation Education credits for this training project.Relevant skills: market research, renewable energy, solar energy, energy storage, smart grid, electric grid, executive summary, value proposition, commercialization, business strategy, investor pitch, Microsoft Excel, Microsoft Word, PowerPoint.

Sold Medicare, dental, and vision health plans to individuals over the phone.• Complied with very precise regulations involved with selling these type of plans.• Maintained a 95% QA score for the last 6 months of employment.• Was among top 10 outbound sales agents April 2012.• Developed a manual that included the critical information for a telesales agent.• Developed a quick and accurate way to estimate most difficult to calculate prescription drug costs such as insulin, inhalers, and eye drops.Specialties: Medicare, health insurance, dental, vision, health plans, Microsoft Excel, Microsoft Word, Microsoft Outlook, Power Point. Microsoft Office.

Served as brand ambassador for The Times at major local sports events (Tampa Bay Rays and Lightening games) and other venues to maximize exposure of The Times brand. Also sold newspaper subscriptions.• Promoted premiums to subscribers at both Tampa Bay Rays and Tampa Bay Lightning sports games and other venues.• Assisted local non-profit youth teams and organizations for "Fund your Drive" fundraising program before Tampa Bay Rays and Tampa Bay Lightning games.• Trained new employees and maintained the Standard Operating Procedures Manual.Specialties: marketing, sales, brand ambassador, marketing associate, trainer, database, fundraising.

• Made quick decisions in a fast-moving environment.• Applied economic and financial news to the trading strategies.• Used various trading platforms, trading techniques, digital charts, and various trading indicators.• Embraced tremendous intellectual and personal growth this job demanded.• Resolved computer issues, hardware and software, on my own, given the fast-moving nature of currency trading.The best part of this experience was learning from excellent trainers, usually traders themselves. The vast majority of them were knowledgeable, extraordinarily patient, kind, sincere, and humble. I will never forget this otherwise extremely challenging time because of the remarkable people and trainers I had an opportunity to meet. Extraordinary! Meeting them confirmed my own style of educator/trainer as the right one.Specialties: Forex, currency trading, trading platforms, trading strategies, trading indicators, technical analysis, trading, charts, quick decisions.

• Marketed excellent custom nutrition products including diet programs, tests, custom supplements.• Educated individuals about importance of custom nutrition programs for total well-being.Specialties: marketing, sales, consultative sales, nutrition, custom nutrition, custom supplements, well-being.

Developed a course curriculum and taught a course in Applied Ethics. Managed classroom.Lectures focused on various topics, including but not limited to• Ethics and Human Conflict • Critical Thinking• Approaches to Moral Reasoning, • Ethics and the Environment• Code of Ethics• Doing Right in Business• Employee Rights and Responsibilities• Communication in Commerce• Decision-Making in Public Service• Bioethics • Human Rights.Specialties: teaching, learning, curriculum development, curriculum planning, classroom management, instructor, lecturing, instruction.

Developed curriculum and taught a course in Applied Ethics. Managed classroom. Lectured on various issues, including but not limited to:• Moral Reasoning• Welfare and Social Justice• Job Discrimination • Environmental Ethics• Good Reasoning• Human CloningSpecialties: teaching, curriculum development, curriculum planning, classroom management, instructor, lecturing, instruction.