Nancy Kinsman
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Nancy Kinsman Email & Phone Number

Administrator De Pere and Marathon Branches at Miller-Bradford & Risberg, Inc.
Location: Green Bay, Wisconsin, United States 9 work roles
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Role
Administrator De Pere and Marathon Branches
Location
Green Bay, Wisconsin, United States
Company size

Who is Nancy Kinsman? Overview

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Nancy Kinsman is listed as Administrator De Pere and Marathon Branches at Miller-Bradford & Risberg, Inc., a company with 84 employees, based in Green Bay, Wisconsin, United States. AeroLeads shows a matched LinkedIn profile for Nancy Kinsman.

Nancy Kinsman previously worked as US Customer Service Leader at Nielseniq and North American Customer Care Leader at Nielseniq.

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Email format at Miller-Bradford & Risberg, Inc.

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Miller-Bradford & Risberg, Inc.

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Profile bio

About Nancy Kinsman

Passionate customer success manager seeking a hands-on client engaged role so I can get back to doing what I am excited about, delighting customers!I have a proven track record of fostering collaborative relationships and enhancing support processes across operations, customer success and support. Proficient in onboarding clients to new platforms and functionality, ensuring they are enabled for success and broad adoption. Skilled at collaborating across all organizational levels to enhance service quality, speed, and consistency, resulting in high satisfaction, client retention and contract growth. Adept at uncovering new opportunities to create mutually beneficial solutions by cultivating a deep understanding of each client’s needs. I am also a passionate people leader experienced in building strong, motivated teams that keep the customer experience at top of mind while working on the front lines to solve problems throughout all stages of the client life cycle.Core Strengths:► Client Relationship Management► Process Design & Optimization► Customer Experience Management► Team Building & Development► Client Communication, Onboarding & Training

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Miller-Bradford & Risberg, Inc.
Miller-Bradford & Risberg, Inc.
Administrator De Pere and Marathon Branches
Green Bay, WI, US
Employees
84
AeroLeads page
9 roles

Nancy Kinsman work experience

A career timeline built from the work history available for this profile.

Us Customer Service Leader

Green Bay, Wisconsin, United States

Guided the evolution of the business’ global customer support strategy as a key member of the Global Customer Support leadership team, modernizing and standardizing internal processes while building strategic roadmaps alongside executive stakeholders. Cultivated a deep understanding of client needs to enhance the customer experience while driving the.

Mar 2023 - Apr 2024

North American Customer Care Leader

Green Bay, Wisconsin, United States

Spearheaded the development of North America’s pilot Customer Care team, partnering with cross-functional leadership to address operational redundancies and streamlined customer support processes. Positioned the growing team as agents of organizational transformation, removing roadblocks to the client experience and internal efficiency.

Dec 2021 - Mar 2023

Director Client Response Us

Green Bay, Wisconsin, United States

Built the digital-first Client Response team from the ground up, unifying the operations of two existing functions and establishing a new strategic vision centered on modernizing client-facing services. Owned the deployment of Salesforce’s CRM technology, significantly improving efficiency and engagement through an enhanced customer experience.

May 2020 - Dec 2021

Associate Client Service Director - Coe

Green Bay, Wisconsin Area

Created and implement a new client service model for Broker and SMB clients as a key leader of the company’s shared support center of excellence – guided the division’s evolution from a sole enterprise to a team of six, owning relationship management, user training, contract renewals, and customer support as clients’ single point of contact.

Jul 2015 - May 2020

Client Service Manager

Green Bay, Wisconsin, United States

Strengthened the business relationship with top client P&G’s Market Measures organization, partnering with Nielsen’s Continuous Analytics team to address a wide range of technical, operational, and strategic roadblocks. Represented the client during strategic discussions with account teams and executive leadership, guiding the development and delivery of.

Jun 2011 - Jul 2015

Operations/Custom Deliverables Manager

Green Bay, Wisconsin, United States

Optimized and maintained multiple custom retail measurement databases for Nielsen’s largest client account, leading a team of 20 across two sites to continually updated and refine system functionality to align with client needs. Liaised between client executives and Nielsen leadership to maximize delivery efficiency, quality, and client.

Apr 2008 - Jun 2011

Previous Operations And Customer Service Roles Of Increasing Scope And Responsibility.

Green Bay, Wisconsin, United States

Jun 1998 - Apr 2008

President

Synergy Soccer Club

Ashwaubenon, WI

Oct 2013 - Aug 2018
Team & coworkers

Colleagues at Miller-Bradford & Risberg, Inc.

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FAQ

Frequently asked questions about Nancy Kinsman

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What company does Nancy Kinsman work for?

Nancy Kinsman works for Miller-Bradford & Risberg, Inc..

What is Nancy Kinsman's role at Miller-Bradford & Risberg, Inc.?

Nancy Kinsman is listed as Administrator De Pere and Marathon Branches at Miller-Bradford & Risberg, Inc..

Where is Nancy Kinsman based?

Nancy Kinsman is based in Green Bay, Wisconsin, United States while working with Miller-Bradford & Risberg, Inc..

What companies has Nancy Kinsman worked for?

Nancy Kinsman has worked for Miller-Bradford & Risberg, Inc., Nielseniq, and Synergy Soccer Club.

Who are Nancy Kinsman's colleagues at Miller-Bradford & Risberg, Inc.?

Nancy Kinsman's colleagues at Miller-Bradford & Risberg, Inc. include Jeff Sommer, Tom Klink Klink, Daryl Haack, April Willoughby, and Jerry Worgull.

How can I contact Nancy Kinsman?

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