Nancy Knighten Email & Phone Number

As the SBA Small Dollar Sales Manager, I lead a team of SBA Small Dollar Specialists who are responsible for a book of SBA industry clients across the Regions Bank footprint. We participate in SBA lending through all SBA programs including but not limited to SBA Express, SBA 7A, and SBA 504.

Shreveport, Louisiana Area

As an SBA Specialist, I am given the opportunity to assist entrepreneurs and business owners in determining the best path for financing the growth, change or transition of their business. I provide education, direction, and compilation of the SBA loan products for our customers to fulfill their business needs.

Little Rock, Arkansas Area

• Management 3300 – Principles of Management – Fall 2013, Spring 2014, Fall 2014, Spring 2015, Fall 2015, Spring 2016 o Information provided on organizational behavior including culture, leadership, and social responsibility as featured in the job of manager. o Understanding of ethical practices, sexual harassment policies, and other human resource particulars. o Presentations on teamwork, group development, and communication to develop innovation within the business and maintain value chain efficiencies and a competitive advantage by engaging key stakeholders. • Marketing 4310 – Marketing Research – Fall 2014, Spring 2015, Spring 2016 o Detailed understanding of primary market research including experience in developing the necessary skills and tools to conduct primary market research. o Development of skills in the use of secondary market research for the use of current opportunity and problem observation and to compile actionable steps for success or solution development. o Clear understanding of client involvement in the process of market research consultation including development of goals, timelines, method of acquisition of data, and delivery of information. • Marketing 3350 – Principles of Marketing – Fall 2015 o Information provided on the skills necessary in marketing, career opportunities available, and professional development required. o Development of skills in regards to the process product or service marketing plan development through coordination with product life cycle and business owner. o Understanding of the necessary research accomplished to decide the types of marketing, advertising, and compilation of information to ensure the return on investment necessary for success to be measured. Development of key metrics to identify the success of proposed marketing plans.

Little Rock, Arkansas Area

• Provides individual consulting to 100+ businesses yearly through the evaluation of current business operations and marketing efforts to strategically advance the business using market research and industry specific best practices to achieve higher revenues that align with the goals and values of the business. Project management skills necessary to provide high quality service and achievement of high customer satisfaction response rates. • Develops processes to assist in delivery of efficient operations for businesses as well as internally for the organization.• Utilizes a cross-function team approach to achieve high standards for clients and stakeholders. Designed a interactive collaboration space to allow for efficient evaluation of projects.• Conducts meetings with stakeholders to educate them on the importance of the organization strategy, information delivery, and key messaging important to the organizational goals. • Conducts strategic marketing efforts on behalf of the organization through the delivery of social media marketing messaging, press releases, client success stories, and educational articles used in multiple mediums online or in traditional marketing pieces. • Provides insight and information on website usability and navigation based on marketing and technical criteria. A basic understanding of html is understood to allow for customization of sites operated on Content Management Systems.• Creates sales plays for businesses across multiple industries based on their current product and service mix, growth opportunities, and target market to maximize the lifetime value of the current and potential customers. Providing insight into the use of online and in-person interactions in collaboration with internal and external data to determine the most effective combination of tactics.

Duties:• Developed and presented seminars on social media use for small business in the areas of general social media, Facebook, Twitter, and Google tools • Presented seminars on topics of traditional marketing for small business• Worked directly with state and federal organizations on event planning for small businesses; specifically in the areas of registration and organization of attendees• Coordinated training events for quarterly training calendars• Worked directly with clients to assure they were connected with the correct ASBTDC staff member as their business progresses

Duties:• Performed administrative tasks including multiline phone answering, ordering of office supplies, maintaining cleanliness of community office areas .• Assisted in reporting of errors and corrections of MIS .• Prepared and completed required SBA paperwork for small business training events.• Prepared and completed online purchase requisitions .

Duties:• Received money from customers, disburse money to customers and record the transactions in accordance with well-defined policies and procedures. Process deposit and lending transactions at teller window and drive-thru. Responsible for cash funds, balancing daily transactions and assisting individuals accounts.• Performed duties of back up Branch Operations Manager and Head Teller.• Investigated and reported overages and shortages in accordance with internal procedures and policies. • Approved checks for payment in excess of teller limits within specified authority.

Masters Of Business Administration, Business Administration And Management, General

Activities and Societies: Beta Gamma Sigma Honor Society Faculty Award for Outstanding Student in the MBA

Bachelors Of Science, Management

Business Administration And Management, General