• Successfully implemented 50 plus net-new connected customer projects with timelines between 2-5 months per project.• Unites multiple teams together regularly to brainstorm and manage enhancement requests from customers and partners.• People manager for 3 Connectivity business areas: o Connectivity Project Management - Implemented projects for multiple disease areas: oncology, infectious disease, and neuro psycho Clinical Data Development - Directs clinical data products used for interoperability data exchanges. o Education - Provides EMR ordering education to assist with new order processes

• Eliminated the use of paper requisition forms by implementing Computerized Physician Order Entry (CPOE) service at Tempus within the project timeline and kept go-live on track with minimal resources.• Builds internal project plans and manages project tasks between DevOps, Engineering, and Informatics.• People manager for Integration Support Team: increased onboarding support for new customers, ensured our partners to received uninterrupted service, provided support for the latest data schema versions, and assisted with new enhancement requests.

• Implemented a process to distribute discrete genomic oncology data across new and existing partnerso Assisted in updating our build specifications for both our JSON and HL7 2.5.1 ORU data products. o Updated HGNC and Entrez ID genomic concept mappingo Worked with our clinical science and pathology department to validate our specifications, ensured data integrity and lossless data translation.• Collaborates directly with internal engineering teams to further automate result delivery process and add value proposition for additional business.

• Collaborates with Project Management team to drive efficient integration increasing implementation speed to weeks instead of months.• Eliminates workflow disruption to subject matter experts by conducting frequent troubleshooting calls and resolving EMR database connectivity issues.• Reduces file monitoring expenses by building reports in Splunk. Reports ensure flat files have been distributed successfully by reading log files to validate transfer to linux-based servers.• Provides support throughout the integration lifecycle with clients including initial kickoff, connecting data sources, and new data feeds (HL7, 837, Flat Files, and direct connection via IBM servers shipped to client DC).• Accelerates VPN, Firewall, and TCP/IP connection issues that prevent access to databases by running telnet and ping tests on server. Communicates potential blocked ports that needs to be allowed for outbound traffic.

• Increased office productivity by providing onsite desktop support to 400+ employees locally and remotely within IBM Watson Health. Maintained same day SLA turnaround for all employees.• Specialized in Apple hardware repairs and macOS troubleshooting. Deployed images to Windows and OS maintenance. Used DeployStudio and AutoDMG for creating macOS images.• Reduced user migration time from Outlook to Lotus Notes during IBM acquisition by offering off-hours support and end-user workshops.• Minimized downtime with remote desktop management on macOS, Windows, and Linux systems by using SSH, VNC, and Bomgar.• Managed Active Directory to build and maintain user account access.• Created prompt documentation to meet the growing needs of the business on IBM software for new and existing employees.

• Managed over 400+ macOS based systems at NASA Glenn Research Center and eliminated the need for another desktop technician through ticket prioritization and remote support.• Performed onsite hardware repairs to decrease spending on support from vendors.• Maintained DOD compliancy requirements for macOS, Windows, and Linux based systems• Exceeded SLA turnaround times for critical issues by providing prompt communication via chat, email, and phone support. • Created critical end-user documentation used across all 10 NASA facilities around the country.

Having nearly 5 years of experience at Apple has given me the chance to work in multiple roles. My latest job included working with customers to enrich their user experience by fixing issues both software and hardware. I am up-to-date with my ACMT (2015), Apple Certified Mac Technician, testing which qualifies me to repair any device within the last 5 years of release. Previous roles include teaching software classes, B2B and B2C transactions.