-Client facing project and account management for SAAS CRM built on Salesforce Platform for payment acquisitions industry.-Articulate client needs and define solutions for requirements.-Perform client configuration when code development is not required. -Manage cross functional teams and tasks to ensure on time and on budget delivery of client projects.

-Subject matter expert for talent management solutions including, learning and development, recruiting, performance management, compensation and recruiting.-Consulted on best practices for implementation processes for outsourcing clients.-Defined talent management business process outsourced delivery solution for Fortune 200 clients.-Defined business and technical implementation services for Workday HCM. Define standard implementation services and service readiness methodology for partnership.-Drove functional and technical HRIS testing for client implementation on SAP HCM, PeopleSoft, and Workday.

- Program manager for client implementation of complex Learning Management Systems and business processes.- Expanded client relationships and partnerships, up-sell future value and identify future opportunities. - Gathered client requirements, define the client solution, and articulate the needs back to internal teams.- Managed cross-functional teams of instruction designers, creative directors and multi-national production and technical teams.- Ensured that projects conform to set guidelines for defined scope and budget.- Engage with prospects in a pre-sales environment to evaluate and assist in the selling of solutions.- Drove root cause analysis, implementation of remediation efforts and preventative measures for client portfolio.

- Project management for Customer Relationship Management (CRM) application implementations. - Analyzed business requirements to define an active software implementation. - Facilitated workshops and interviews with the client's CRM stakeholders and subject matter experts. - Created business process assessment documents, detailed functional specifications, which resulted in client deliverables that established the current business baseline and defined the future business process model. - Designed CRM application according to the client’s functional and technical requirements. - Developed courseware for Customer training courses. - Conducted technical and end-user training sessions for CRM application. - Provided design review analysis for existing clients and provided recommendations for system enhancements. -Assisted in the planning and represented the services organization at technical conferences and user conferences.

- System Administrator for Saratoga Systems Sales Force Automation Application. - Responsible for all maintenance, administration and training of new North American sales personnel. - Front-line technical support relating to all Corporate Sales Applications (SFA, Customer, Accounting, and Lead Databases). - Maintained data integrity of all corporate sales applications. - Responsible for the shipment of quarterly updates and renewals for McAfee software products to corporate clients, home users, resellers and distribution channels.

- Tracked and resolved problems related to Contracts, Order Processing, Auth Codes and Product Distribution. - Liaison between CA customers and internal functional groups to improve client satisfaction. - Area expert on new procedures or changes to existing ones in various internal departments. - Worked with various functional groups to enhance the state of customer relations. - Developed strong working relationships with both CA internal and external customers. - Proactively ensured client satisfaction with CA clients through regular contact.

- Troubleshot client issues in regards to the logistical details of a system sale. Obtained vendor quotations, purchased system hardware and coordinated on-site installations. - Supported both vendor and client relationships. Acted as the administration contact for all third party vendors and partners. Maintained contracts for existing vendors and established new vendor relationships. - Scheduled demo equipment for onsite customer demonstrations and tradeshows. - Developed and documented policies and procedures for sales administration. - Selected to participate in ADAC’s Quality program. Team leader for the Sales Effectiveness Team, participated in the Employee Satisfaction Team, QuadRIS Marketing Team and the Transitions Team.

- Responsible for all software sales contracts, support contracts and royalty contracts. - Researched and administered all special clauses and/or requirements. - Initiated all account receivables relating to sales, including products, professional services and international distributorships. - Designed and implemented administrative procedures relating to all product shipments and software access codes to customers and prospects. Provided a “tracking” system for all access codes. - Administered all corporate commissions, incentives and bonuses on a monthly, quarterly and annual basis.