Nancy Kyanka Email and Phone Number
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Results driven Account Manager and Customer Solutions Manager with extensive experience in Personal Lines Insurance, financial services and manufacturing business operations. Development and implementation of processes, quality initiatives and Six Sigma programs to improve efficiencies, increase profits and retain customers. Specialize in building strong and trusting customer relationships. Consistent track record of implementing continuous improvement measures, realizing cost reductions while improving overall quality, and turning around underperforming organizations. Solid reputation for collaborating across key company divisions with all levels of management, internally and externally to realize organizational goals and objectives. Extensive knowledge of federal government rules, regulations, policies and procedures.Specialties: Licensed Producer for Personal Lines Insurance through Massachusetts Division of Insurance.Microsoft Office Suite, Oracle EBusiness Suite 11.5.10 and 11.5.8, marketing, extended knowledge of medical device industry, specializing in Orthopaedics, Endoscopy and Cardiology
Regina Jasak Independent Insurance Inc
View- Website:
- reginajasak.com
- Employees:
- 4
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Account ManagerRegina Jasak Independent Insurance Inc Nov 2017 - PresentLudlow, Ma
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Customer Service AgentBearingstar Insurance Aug 2014 - PresentAuburn, MaProperty & Casualty Personal Lines Insurance -
Financial Foundations SpecialistUsaa Jun 2010 - Aug 2013Braintree, Ma• Provided member service and facilitated product acquisitions through face to face contact, email & fax• Applied developing knowledge of products, services and processes through referrals and relationship building resulting in maintaining members• Recognized life events, understanding member’s needs and provided advice in order to deliver appropriate solutions to the member• Specific product knowledge included auto issue, renter’s insurance and valuable personal property policies• Represented Braintree office as “SalesPro”, which includes learning new sales skills, researching information on company website and then training other team members on how to research and utilize these skills• Subject matter expert for Massachusetts Dealer “Drive” Program for the company, processing auto insurance and Registry of Motor Vehicle Registrations by coordinating with incoming faxes from dealerships and representatives from home office in San Antonio -
Customer Solutions Team LeadAccellent Aug 2007 - Aug 2009• Served as customer advocate and liaison between sales, customers and manufacturing facilities• Lead a task force for a $12.5 million in jeopardy customer account resulting in customer satisfaction and increased sales by $3 million • Oracle implementation team and subject matter expert• Trained and coached 8 Customer Solutions Representatives on a daily basis (particularly in the Oracle ERP System) and responsible for distributing workload within the team• Resolved customer issues that turned a disgruntled customer account into an account that exceeded expectations by $4 million• Project manager for 9 multimillion dollar sales accounts• Expedited, cancelled and changed existing orders• Facilitated change, wrote & trained fellow Customer Solutions Representatives on process improvements which enabled others to do their work more effectively and productively• • Contract review skills -Kaizen event team member for contract review lean sigma –decreased acknowledgement turn-around time from 7 days to 24 hours• Reviewed customer contracts and ensured the same day order entry into Oracle ERP System and delivery of order acknowledgements to the customer within 24 hours• Selected to represent Customer Solutions for ISO audit for two consecutive years resulting in recommendation for recertification for the Quality Assurance Department• Interacted with customers and manufacturing sites regarding order status, expedites & late deliveries resulting in increased customer satisfaction• Planned, scheduled and implemented, “Excel Lunch & Learn” classes for the team in Wilmington, MA and Brooklyn Park, MN to increase productivity• Ensured timely and accurate response to quotation requests, including pricing and delivery information
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Customer Solutions ManagerAccellent Jun 2006 - Aug 2007Brimfield, Ma• Liaison between the customer and the company to enhance the reputation and business relationships • Served as consultant and super user for launching of new database (Oracle)• Prepared weekly forecasting for Senior Leadership Team to provide Management with the necessary information • Headed customer contract review meetings with all plant managers to accelerate order delivery to the customer and track order status through departments within the company
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Circulation DirectorPinnacle Publishing Group Feb 1997 - Aug 2005Reported to Publisher/Owner of the magazine. Database management for magazine subscribers. Wrote marketing pieces for Circulation Department and selected target audience. Launched Circulation Department for Pinnacle Publishing GroupMaintained customer database for 30,000 customersDeveloped, presented and implemented department's marketing plan and budgetPerformed and delivered 100% of company's circulation customer serviceProvided support in the form of written reports, oral presentations and trade showsCreated advertisements and assisted in design of ads for the Circulation Department to promote sales and expansion of the magazine
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Security SpecialistDepartment Of Defense Jan 1988 - Jan 1992
Nancy Kyanka Skills
Frequently Asked Questions about Nancy Kyanka
What company does Nancy Kyanka work for?
Nancy Kyanka works for Regina Jasak Independent Insurance Inc
What is Nancy Kyanka's role at the current company?
Nancy Kyanka's current role is Account Manager at Regina Jasak Independent Insurance Inc.
What is Nancy Kyanka's email address?
Nancy Kyanka's email address is na****@****ast.net
What is Nancy Kyanka's direct phone number?
Nancy Kyanka's direct phone number is +178136*****
What are some of Nancy Kyanka's interests?
Nancy Kyanka has interest in Children.
What skills is Nancy Kyanka known for?
Nancy Kyanka has skills like Leadership, Process Improvement, Cross Functional Team Leadership, Microsoft Office, Management, Crm, Marketing, Customer Service, Sales, Forecasting, Program Management, Training.
Who are Nancy Kyanka's colleagues?
Nancy Kyanka's colleagues are Lane Rice, Rachel Pisarski, Emmalee Spellman, Sophia Thibeault, Shannon Hanson.
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