• Designed, wrote, and programmed e-Learning, instructor-led, and blended learning courses teaching technical topics. Learners practice skills using simulated systems and virtual lab exercises.• Development tools included Articulate Storyline and Rise, Synthesia, Xyleme LCMS, Camtasia, and MS Office Suite.• Co-developed an "Experiential Learning Badge" as required training for 100+ design/developers in the company.• Provided eLearning expertise to the LCMS strategy, documentation, and help desk teams.• Contributed to the development of an accessible Articulate Storyline template for simulations. Ensured that e-Learning content was accessible and reviewed others’ content for accessibility.• Followed Agile project management methodology. • Audience locations are worldwide across 6 continents, including Dell employees, partners, and customers.

• Designed, wrote, and programmed e-Learning, instructor-led, and blended learning courses teaching technical topics.• Development tools included Articulate Storyline, Replay, Adobe, Xyleme LCMS, and MS Office Suite.• Launched and led a worldwide Dell e-Learning Roundtable so the company's designer/developers have a forum to share best practices and resources.• Delivered courses using SCORM for Saba Learning Management System.

• Managed relationships with multiple internal customers and consistently received top marks in customer satisfaction surveys. • Designed, wrote, and programmed interactive e-Learning courses incorporating creatively written content, simulation, testing, scorekeeping, intranet delivery, and delivery using SCORM, AICC, Saba and proprietary Learning Management Systems. Analyzed needs and made training recommendations. • Subject areas included soft skills, technical skills, retail/business concepts, financial concepts, policy/compliance topics, and health/safety topics. • Development tools included Flash, Captivate, Dreamweaver, Fireworks, MS Office Suite.• Audiences ranged from corporate departments of 50+ learners to retail audiences up to 120,000 learners. Audience locations included the US, Canada, China, and Mexico.• Managed the relationship with content providers Capella University, University of Phoenix, DeVry University, SkillSoft, Books 24x7, and NETg.

• Managed the content on a large intranet-based Knowledge Management site that held hundreds of documents used daily by 250+ employees. • Worked with Best Buy departments to produce time and cost estimates for projects and designed repeatable processes to keep future training costs down. • Designed and wrote e-Learning, online help, and paper-based technical documentation for internally-developed and third-party software applications.• Development tools included Authorware, Director, MS Office Suite.

• Worked remotely and supervised three remote eLearning developers who created courses for retail sale. • Managed the relationships with many external clients who repeatedly contracted with us for eLearning and online help design/development. • Designed, wrote, and programmed interactive eLearning courses for Mac, Windows, and UNIX. • Designed and developed multimedia sales presentations and websites. • Wrote technical documentation for engineering-based software products. Subject areas included engineering concepts and CAD/CAM software.

Produced print and projected instructional materials, prepared written proposals, assisted faculty with classes and produced interactive videodisc instructional materials for education and business.