Nancy L. Carlson Email & Phone Number

Lake County, Il

Foundation Program – OTC Process Lead – The OTC Process Lead is responsible for the overall planning and effectiveness of the OTC process team located in the US. The OTC team was a critical part of the Foundation Program charged with aggressively launching SAP; OTC back office capabilities to more than 110 business affiliate sites over an 18 month period. The OTC team partner with the Global Process teams from RTR, PTP, the Outsourcer, the local affiliates and IT to develop and evaluate processes across all delivery channels. For each release and deployment group, there was a set of critical time sensitive activities followed by post go live support which included evaluating breakdowns, security access issues, and the resolution of technical problems stemming from unexpected business scenarios. In addition to process development, documentation and training, responsibilities included the development of change management training for Localization Leads; presenting OTC Overview and process specific training to the global Transition Management team, and creating End-to-End OTC SAP/Business process Simulations for each affiliate, and post implementation stabilization support.To enhance the relationships and team building with the local teams, a “Virtual Team Meeting” using Tandberg Video Conference Equipment was instituted. Meetings were held for each affiliate just prior to their go live date.

Lake County, Il

-Project Manager, responsible for collecting and documenting technology used by Global Medical Affairs (GMA) Affiliates in 59 site locations. Working with GMA Operations, identified 12 key processes performed at the affiliates by the GMA Medical teams.-Collected information; reviewed synthesized and followed-up as required to obtain complete information.-Coordinate findings with AbbVie R&D IT leads; business process owners and separation teams.-Developed consolidated inventory and presentation including "heat maps" clearly identified global and regional synergies and opportunities.

Gurnee, Il

Mill Creek Consulting Services is a company that provides practical solutions. Short-term and long-term engagments. Services include:•Executive Management problem solving•Business processes optimization•Merger, Acquisition, and Divesture expertise•Business processes optimization•Program management•Business and IT liaison & relationship management•Executive communications Assignments:•Brand management and website development for a northern Illinois Park District. •Strategic Consulting, including business planning•Enterprise Separation Team focused on planning, reporting and communicating with senior IT team.

Lake County, Il

Assist with planning the separation of Abbott Laboratories new company. Responsibilities include: -Coordinating capital Asset ownership and valuation; tracking and monitoring 3rd party license agreements for software and maintenance of installed applications in GIS/AE; -Identification of business process owners, project managers, SMEs, and IT resources required to complete critical separation projects; -Development of executive dashboards to communicate progress; project start to planned start, actual spend to LBE, etc.

Lake Forest, Illinois

•Partnered with business process owner for the Global Order-to-Cash process to evaluate and optimize global processes; resulted in a reduction in days outstanding. •Obtained buy-in and support of C-level executives to replace suite of legacy systems with new technologies integrating with SAP; resulted in reduction in staff and transformation of commercial operations.

Lake Forest, Il

•Successfully managed integration of U.S. Commercial operations for acquisition of global specialty pharmaceutical company specializing in oncology products; moved center of commercial operations from New Jersey to Lake County with no impact to external customers. Resulted in reduction of staff and improved order management and customer service. •Successfully launched Hospira.com (for day 1 operations); Hospira Home; and new CMS Reporting capabilities projects for independent healthcare company; resulted in termination of TSAs.

Abbott Park, Il

•Successfully automated sales team; delivered Seibel (SFA) in 12 weeks to support new product launch.•Transformed Marketing and Sales Analytics by implementing tool sets delivering interactive reporting using Seibel Analytics, Informatica and Business Objects. •Successfully managed integration and operational readiness of $60M acquisition representing a new line of business; resulted in successful day 1 operations. •Reduced cycle time, increased rebate payments by implementing new EDI capabilities connecting wholesalers and distributors in the supply chain.

Abbott Park, Il

•Successfully deployed INet (validated serialized tracking and device management system); created software validation protocols for divisional compliance; including BOPs, guidelines and training; resulted in a successful audits FDA audit in the first year.

Abbott Park, Il

•Established the first enterprise wide system development methodology, developed a PM Special Interest Group and became certified as a PMP in 1998.

Abbott Park, Il

•Transformed divisional Customer Service organization; implemented corporate customer service inquiry system; resulted in time and productivity efficiencies and reduction in customer service staff.

Abbott Park, Il

•Transitioned into IT, received more than 300 hours of technical training •Developed and delivered new technology that was recognized in the ITIE fair•Successfully automated inside sales; developed system to identify sales targets by products, provided sales scripts to provide sales calls in vacant sales territories; resulted in more sales of pharmaceutical products in vacant territories than in staffed territories.

Mba, International Management

Activities and Societies: Included trip in 2007 to Asia, China, Thiland and Hong Kong as a management consultant Included trip in 2008.

Bachelor Of Arts, Management Information Systems, General

Associate Of Science Degree