Nancy L. Carlson Email and Phone Number
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Senior Manager and Program and Project leader with 20 years business and information technology management experience. Specializing in programs that combine people, process and technology to optimize business processes required to achieve operational goals. Excellent ability to add clarity and identify alternatives for the resolution of business issues; finding a path forward to address concerns and lead the organization through change management.Specialties: Business Process and problem analysis/resolution, Program/Project Management, ERP, SAP, and Business Process implementation, Information Technology Strategy, Communication & Relationship Building skills. PMP Certified.•
Abbvie
View- Website:
- abbvie.com
- Employees:
- 46234
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Foundation Otc - Global Order Management LeadAbbvie Aug 2013 - PresentLake County, IlFoundation Program – OTC Process Lead – The OTC Process Lead is responsible for the overall planning and effectiveness of the OTC process team located in the US. The OTC team was a critical part of the Foundation Program charged with aggressively launching SAP; OTC back office capabilities to more than 110 business affiliate sites over an 18 month period. The OTC team partner with the Global Process teams from RTR, PTP, the Outsourcer, the local affiliates and IT to develop and evaluate processes across all delivery channels. For each release and deployment group, there was a set of critical time sensitive activities followed by post go live support which included evaluating breakdowns, security access issues, and the resolution of technical problems stemming from unexpected business scenarios. In addition to process development, documentation and training, responsibilities included the development of change management training for Localization Leads; presenting OTC Overview and process specific training to the global Transition Management team, and creating End-to-End OTC SAP/Business process Simulations for each affiliate, and post implementation stabilization support.To enhance the relationships and team building with the local teams, a “Virtual Team Meeting” using Tandberg Video Conference Equipment was instituted. Meetings were held for each affiliate just prior to their go live date.
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Project ManagerAbbvie Mar 2013 - Jul 2013Lake County, Il-Project Manager, responsible for collecting and documenting technology used by Global Medical Affairs (GMA) Affiliates in 59 site locations. Working with GMA Operations, identified 12 key processes performed at the affiliates by the GMA Medical teams.-Collected information; reviewed synthesized and followed-up as required to obtain complete information.-Coordinate findings with AbbVie R&D IT leads; business process owners and separation teams.-Developed consolidated inventory and presentation including "heat maps" clearly identified global and regional synergies and opportunities.
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PresidentMill Creek Consulting Services, Corp Dec 2010 - PresentGurnee, IlMill Creek Consulting Services is a company that provides practical solutions. Short-term and long-term engagments. Services include:•Executive Management problem solving•Business processes optimization•Merger, Acquisition, and Divesture expertise•Business processes optimization•Program management•Business and IT liaison & relationship management•Executive communications Assignments:•Brand management and website development for a northern Illinois Park District. •Strategic Consulting, including business planning•Enterprise Separation Team focused on planning, reporting and communicating with senior IT team.
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Separation SpecialistAbbott Mar 2012 - Mar 2013Lake County, IlAssist with planning the separation of Abbott Laboratories new company. Responsibilities include: -Coordinating capital Asset ownership and valuation; tracking and monitoring 3rd party license agreements for software and maintenance of installed applications in GIS/AE; -Identification of business process owners, project managers, SMEs, and IT resources required to complete critical separation projects; -Development of executive dashboards to communicate progress; project start to planned start, actual spend to LBE, etc. -
Director, It Head Americas, Global Commercial ProcessesHospira Oct 2007 - Aug 2010Lake Forest, Illinois•Partnered with business process owner for the Global Order-to-Cash process to evaluate and optimize global processes; resulted in a reduction in days outstanding. •Obtained buy-in and support of C-level executives to replace suite of legacy systems with new technologies integrating with SAP; resulted in reduction in staff and transformation of commercial operations. -
Manager, Contract Marketing And Government ReportingHospira 2005 - 2007Lake Forest, Il•Successfully managed integration of U.S. Commercial operations for acquisition of global specialty pharmaceutical company specializing in oncology products; moved center of commercial operations from New Jersey to Lake County with no impact to external customers. Resulted in reduction of staff and improved order management and customer service. •Successfully launched Hospira.com (for day 1 operations); Hospira Home; and new CMS Reporting capabilities projects for independent healthcare company; resulted in termination of TSAs.
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Manager, Sales Systems, Finance Systems And Commercial Data WarehouseAbbott Jan 2002 - May 2004Abbott Park, Il•Successfully automated sales team; delivered Seibel (SFA) in 12 weeks to support new product launch.•Transformed Marketing and Sales Analytics by implementing tool sets delivering interactive reporting using Seibel Analytics, Informatica and Business Objects. •Successfully managed integration and operational readiness of $60M acquisition representing a new line of business; resulted in successful day 1 operations. •Reduced cycle time, increased rebate payments by implementing new EDI capabilities connecting wholesalers and distributors in the supply chain.
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Manager, Speical Projects And Software Quality AssuranceAbbott Dec 1998 - Jan 2002Abbott Park, Il•Successfully deployed INet (validated serialized tracking and device management system); created software validation protocols for divisional compliance; including BOPs, guidelines and training; resulted in a successful audits FDA audit in the first year.
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Project Manager And Process EngineerAbbott Sep 1994 - Dec 1998Abbott Park, Il•Established the first enterprise wide system development methodology, developed a PM Special Interest Group and became certified as a PMP in 1998.
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Business Systems AnalystAbbott Apr 1992 - Sep 1994Abbott Park, Il•Transformed divisional Customer Service organization; implemented corporate customer service inquiry system; resulted in time and productivity efficiencies and reduction in customer service staff.
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ProgrammerAbbott Mar 1990 - Jan 1992Abbott Park, Il•Transitioned into IT, received more than 300 hours of technical training •Developed and delivered new technology that was recognized in the ITIE fair•Successfully automated inside sales; developed system to identify sales targets by products, provided sales scripts to provide sales calls in vacant sales territories; resulted in more sales of pharmaceutical products in vacant territories than in staffed territories.
Nancy L. Carlson Skills
Nancy L. Carlson Education Details
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International Management -
Management Information Systems, General -
Associate Of Science Degree
Frequently Asked Questions about Nancy L. Carlson
What company does Nancy L. Carlson work for?
Nancy L. Carlson works for Abbvie
What is Nancy L. Carlson's role at the current company?
Nancy L. Carlson's current role is Foundation OTC - Global Order Management Lead at AbbVie.
What is Nancy L. Carlson's email address?
Nancy L. Carlson's email address is na****@****ast.net
What is Nancy L. Carlson's direct phone number?
Nancy L. Carlson's direct phone number is +184793*****
What schools did Nancy L. Carlson attend?
Nancy L. Carlson attended Lake Forest Graduate School Of Management, Western Illinois University, College Of Lake County.
What skills is Nancy L. Carlson known for?
Nancy L. Carlson has skills like Project Management, Management, Pmp, Cross Functional Team Leadership, Sap, Process Improvement, Software Documentation, Enterprise Software, Salesforce.com, Training, Project Planning, Sales Operations.
Who are Nancy L. Carlson's colleagues?
Nancy L. Carlson's colleagues are Jason Sherman, Jack Kennedy, Charlotte Moureaud, Pharmd, Mba, Andrew Oliver, Malcolm Mccauley, Vansh Patidar, Beverly Fortune.
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