Account ManagerOversee a portfolio of clients, developed and established a relationship and coordinated the actions needed to maintain satisfaction and grow our share of the clients technology portfolio. Managed day-to-day client services initiatives in support of a Vascular software company specializing in solutions for hospitals, OBL’s, and physician offices.Analyzed opportunities for each client to increase their portfolio of the Fivos solution.Established regular communication with the client to maintain client satisfaction and create new upsell opportunities.Ensure timely escalation / resolution of client issues.Maintained all interactions with the clients in the company CRM solution to ensure a complete historical record of the interactions were documented.Generated weekly, monthly and quarterly reports of activities for forecast and pipeline movement.

Client Service Director  Managed day-to-day client services initiatives in support of a surgical software company specializing in solutions for the perioperative/anesthesia areas. Conducted prospecting efforts to identify new business opportunities. Identified client requirements; promoted SIS programs and software solutions aligning with specific needs. Formed and managed strategic relationships with clients, vendors, and business partners. Supervised multiple direct reports, including Project Managers, Implementation Consultants, Report Writers, Implementation Engineers, and Interface Specialists. Implemented strategies to meet and exceed assigned yearly quotas. Negotiated new contracts as well as contract extensions with clientele. Facilitated training and onboarding activities for new hires. Executed staff performance evaluations and reviews. Coordinated client meetings to address project updates, yearly plans, financial responsibilities, and contractual obligations. Collaborated with General Counsel to for new and Additional Service Agreements. Collaborated with the Internal Accounting Team on collections-related matters. Ensured compliance with all company policies and procedures.