Nancy James Email & Phone Number

Results-oriented and certified Senior Salesforce Administrator with over 11 years of hands-on experience driving successful Salesforce enhancements. Proven expertise in system configuration, customization, and optimization to meet business objectives. Adept at collaborating with cross-functional teams to analyze needs, streamline processes, and deliver innovative solutions. Skilled in overseeing full project lifecycles, from requirement gathering to deployment, with a focus on enhancing user experience and maximizing system efficiency. Demonstrated leadership in guiding junior administrators and providing strategic direction for complex Salesforce ecosystems. Leveraging in-depth knowledge of Salesforce best practices and staying abreast of industry trends to ensure organizations harness the full potential of their CRM investment. Ready to bring a unique blend of technical acumen, project management, and problem-solving skills to drive success as a Senior Salesforce Administrator.

Seattle, Washington, Us

Senior Salesforce Administrator for a rapidly growing, complex, 3500+ end-user, 20-year-old global Salesforce platform using both Sales Cloud and Service Cloud.• Supported business operations across Sales, Marketing, Accounting, and Product Development stakeholders by providing declarative solutions for production support, enhancements, tech debt, and cross-functional projects.• Fulfilled system configuration and support for all areas of customization using Formulas, Approvals, Workflows, Validation Rules, Process Builder, Communities, Enterprise Territory Management, Forecasting, Dashboards, Reports, and Pricing/Quoting.• Maintained the platform’s security integrity by utilizing Permission Sets, Sharing Settings, Profiles, and Roles.• Project team member for successful implementation and integration of third-party applications, a Partner Community, F5’s DevCentral Community migration, and the DevOps CICD tool.• Mentored and trained junior Salesforce Systems Analysts.• Collaborative participant in the Sales Cloud scrum team's Agile ceremonies.• Managed and deployed releases of new functionality using the Copado DevOps tool.• Crafted technical documentation for the Sales Cloud documentation library.

Seattle, Wa, Us

CRM Business Systems Analyst responsible for the administration of and migration from Microsoft Dynamics CRM to Salesforce.• Key member for Salesforce implementation to replace the legacy CRM application. Participated in strategic and tactical planning sessions with crucial Sales stakeholders, Salesforce professional services, and outside consultants. Configured business processes and mapped data migration. • Managed Salesforce migration stakeholder meetings, tracked project issues through SharePoint, and drove actions to resolution. • Business Analyst/Administrator for on-prem Microsoft Dynamics CRM. Gathered and analyzed enhancement requirements from the Sales team. Provided complete end-to-end cycle of solutions, demos, and UAT.• Maintained patching and updates of MSCRM web and file servers.

Seattle, Wa, Us

Assist with designing and implementing a collaborative extranet portal utilizing SharePoint MOSS 2007 for Sound Transit and their Link Light Rail construction contractors. • Through the configuration of SharePoint sub-sites, web parts, lists, document libraries, and workflows, maintained the agility and cross-functionality of this collaborative project.• Migrated data from several existing Agency sites to one consolidated SharePoint 2007 extranet site.• Provided production support for the Portal’s applications.• Project requirement gathering and analysis.• Documentation of Extranet Portal site architecture, business processes, and troubleshooting steps.• Oversight of UAT and training.

Seattle, Wa , Us