Nancy Johnson, Crm Email & Phone Number

United States

St. George, SC, US

• Reviewed workers compensation, medical malpractice, and liability insurance forms, rules, and rating filings to ensure that they are not excessive, inadequate, or unfairly discriminatory.
• Responded to customer and stakeholders questions pertaining to filing procedures, state insurance laws, and the marketplace within one day of receipt.
• Generated the Department of Insurance annual reports: Report on Effect of Changes to Tort Laws and Workers Compensation – State of the South Carolina Market.

• Provided energy to clients’ business presentations to sharpen their messages.
• Conducted training at Toastmaster conferences, leadership institutes, and for various clubs.
• Conducted Train the Trainer certification training for Toastmasters District 37.

Englewood, Colorado, US

Designed, developed and delivered engaging yet informative training sessions to the 200+ Toastmasters clubs in the state of North Carolina.

Charlotte, North Carolina, US

• Managed the following insurance renewals: Aviation, Professional Liability, Crime, Fiduciary, Medical and Railroad Protective policies. Collaborated with team in the renewal process for other corporate policies.
• Managed the auto self insurance and workers compensation (Midwest) renewals.
• Developed and implemented systems and procedures for the identification, collection and analysis of risk-related information.
• Established insurance requirements for vendors and suppliers. Utilized ADDIE process to create standard insurance training for Supply Chain group.
• Developed a contract review process which ensured that the appropriate insurance and other risk transfer provisions were used while providing resolutions to contract issues.
• Served as the Sarbanes Oxley (SOX) representative for the Insurance and Credit Risk Management groups in 2011.PROJECTS:

Charlotte, North Carolina, US

• Managed the allocation of captive insurer’s insurance premiums, prepared monthly accounting journal entries, and monitored the monthly insurance budget variances.
• Conducted risk assessments for various subsidiaries.
• Managed the Duke Energy’s AIS property valuation improvement system, which reduced the time needed to generate annual values by at least 50 percent.
• Redesigned premium allocation system used to bill Captive and reinsurance premiums.
• Created internal underwriting and renewal procedures; improved efficiency.

Moncks Corner, SC, US

• Analyzed renewal quotes and presented recommendations to management.
• Fulfilled Risk Manager’s duties during 12-week sabbatical in 1998 while also exceeding own goals and responsibilities.PROJECTS:
• Internal Operating Procedures - Led the creation of the department’s internal operating procedures. Project was completed on time and resulted in improved office efficiency and effectiveness. (July – December 1999)

Moncks Corner, SC, US

• Coordinated the collection of renewal data for liability insurance policies.
• Adjusted liability claims below the deductible.
• Managed the allocation of insurance premiums, prepared monthly accounting journal entries, and monitored the monthly insurance budget variances.PROJECTS:
• Certrack System -- Coordinated the installation of a certificate of insurance tracking system. Project was completed on time and resulted in more efficient compliance by the Procurement Department. (January – June 1998)
• Standard Contract Language – Worked with Procurement Department to develop and implement new standards for insurance language used in contracts. Project was completed on time. (Feb – June 1997)
• Property Valuation – Led the automation of the department’s manual property valuation system. Project was completed ahead of schedule and reduced time by 50 percent while also increasing accuracy. (July – December 1993)

Columbia, SC, US

• Supervised Product Monitoring Specialist.
• Gathered and translated high-level marketing needs into functional IT specifications.
• Communicated system changes to project managers, sponsors, and other stakeholders to ensure understanding of final project output.
• Led the Career Sales Management Report project which created a customized performance management report for field management to conduct formal reviews with agents as they progressed through their career development..

Columbia, SC, US

• Developed ad-hoc reports that analyzed insurance products’ claims experience.
• Conducted quarterly meetings to present product experience and opportunities for improvement to Marketing management.

Torrance, CA, US

Developed and conducted a market research seeking to maximize the impact of advertising. Project was completed on time and resulted in the company reducing the money spent on future advertising campaigns.

New York, New York, US

• Compiled and analyzed actuarial reports to monitor profitability of products.

New York, New York, US

PROJECTS:Managed the manual journal conversion project and associated documentation. Project was completed ahead of schedule and resulted in a substantial reduction in reporting time and improved the accuracy of financial data. (July 1986 – August 1986)

Bachelor Of Science (B.S.), Mathematics And Computer Science

Master Of Business Administration - Mba, Risk Management

Master Of Business Administration (Mba), Risk Management