Nancy King Email & Phone Number

Watertown, MA, US

Ipswich, MA, US

Drive the product management and new product development strategy, including short- and long-term product roadmaps, for company’s primary solution delivering content to millions of end users (librarians, college students, researchers and faculty). Leverage agile development methodology to design, develop, execute and evolve best-in-class products to ensure.

Ipswich, MA, US

• Led product management strategy, driving enhancements to legacy platform, working with user research, customer support and sales to define product roadmap for platform supporting millions of daily users across.
• Established product roadmap for introduction of new platform for company’s flagship interface.
• Implemented Agile process company-wide: led transformation to SAFe (Scaled Agile Framework) product development process, disrupting knowledge/process silos and enabling transparency, innovation and efficiency.
• Led effort to drive users from Google Scholar to company platform, fueling significant increase in incoming traffic.
• Provided guidance for all user interface-related product development for EBSCO Discovery Service and EBSCOhost.
• Served as champion for accessible and localized interfaces to meet needs of all users; identified market need for, hired, and developed an impactful Accessibility Product Manager, contributing to significant client.

Ipswich, MA, US

• Directed product management for school and public library content solutions, including overseeing in-product publications. Led a small but effective team of product managers and analysts. Collaborated with the user.
• Spearheaded product rebrand effort and launched new interface for K-12 school and public library clients, replacing three (decade-old) interfaces, positively impacting over 50,000 customers and protecting millions in.
• Led rollout of new software and successfully migrated ~50,000 institutional clients in North America, Australia/New Zealand and the UK.

Ipswich, MA, US

Boston, Massachusetts, US

• Managed process of translating product roadmap into launched products, reviewing opportunities, producing specifications and wireframes, and prioritizing enhancements.
• Oversaw successful introduction of Literati platform, the company’s first new flagship platform in six years, informing the next three products launched: Public, Athlete and School.
• Shaped product strategy with EVP to deliver new products on time in sync with library space’s largest conferences for 3 years in a row.
• Managed one associate and directed development teams (including offshore) of 7-10 professionals.
• Coordinated business development integrations, enhancing relationships with industry’s top players—EBSCO, OCLC, ProQuest, & Ex Libris.
• Led presentations to award committees, including one resulting in CODiE award (Best Education Reference site ’12).

Boston, Massachusetts, US

• Wrote specifications and defined user experience (UX) for new features and functionality based on customer feedback and sales needs. Managed creation of user documentation, help site and email campaigns to support.
• Led relaunch of Credo Online Reference Service used by 2,500+ libraries worldwide, earning Library Journal’s Best Overall Database award.
• Defined Topic Pages, a landmark service that expanded the product line beyond e-reference.
• Established and cultivated partnerships with third-party vendors to increase usage of Credo’s site and integration with key products.

Boston, Massachusetts, US

Waltham, MA, US

Led project teams, managing all aspects of user experience, interaction design and user research. Responsibilities included resource allocation, project planning and scheduling. Evaluated clients’ sites, reviewing content, organization and user experience. Managed additions to consumer-facing web site, including content changes and feature additions..

Ma, Communication Planning And Design

Ms, Library And Information Science

B.S., Technical Writing