Nancy King Email and Phone Number
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★ TRANSFORMATIVE & VERSATILE ENABLER. Innovative, strategic and decisive product management director and user experience leader with 15+ years of in-house and consulting experience across multiple industries and a history of success at organizations ranging from small firms to large enterprises. Extensive knowledge of higher education, information services, discovery solutions, e-learning, edtech and mobile initiatives.★ BROADLY EXPERIENCED professional, leveraging strong project management skills, deeply analytical mindset, and marketing savvy to drive all aspects of product strategy, including defining user requirements, integrating user research to inform UX strategy, and driving development plans and long-term product roadmaps.★ HIGHLY COLLABORATIVE LEADER with ability to hire, develop and mobilize teams and partner effectively across multiple business functions to deploy complex successful product rollouts, drive client satisfaction, and boost brand value.★ AGILE DEVELOPMENT CHAMPION with demonstrated success in driving organizational transition from Waterfall to Agile methodology and experience in Scaled Agile Framework (SAFe).★ RESEARCH + DATA-DRIVEN Voice of the Customer (VOC) advocate; genuinely passionate about making an impact by continuously elevating the user experience and enhancing product accessibility.
Liaison International
View- Website:
- liaison.com
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Director, Product ManagementLiaison International Sep 2018 - PresentWatertown, Ma, Us
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Senior Director, Product ManagementEbsco Information Services Jan 2018 - Aug 2018Ipswich, Ma, UsDrive the product management and new product development strategy, including short- and long-term product roadmaps, for company’s primary solution delivering content to millions of end users (librarians, college students, researchers and faculty). Leverage agile development methodology to design, develop, execute and evolve best-in-class products to ensure client satisfaction, drive brand value and support revenue retention. Spearhead migration of current products from legacy platform to cloud-based AWS (Amazon Web Services). Oversee, mentor and develop a high-performing 7-person team of product managers and product owners, including remote staff. Manage and monitor product management budget. Serve as champion of voice of the customer (VOC) and end user: leverage qualitative and quantitative insights from field visits, customer surveys, and internal teams (including Customer Support group and Sales) to drive key product enhancements. Define project deliverables and guide development teams, including remote US and offshore resources in Eastern Europe/Russia. -
Director, Product ManagementEbsco Information Services May 2015 - Dec 2017Ipswich, Ma, UsLed product management strategy, driving enhancements to legacy platform, working with user research, customer support and sales to define product roadmap for platform supporting millions of daily users across academic, public library and school markets. Oversaw a team of technical product managers to define requirements and acceptance criteria for new product enhancements. Researched and identified key opportunities for investment and competitive differentiation.• Established product roadmap for introduction of new platform for company’s flagship interface.• Implemented Agile process company-wide: led transformation to SAFe (Scaled Agile Framework) product development process, disrupting knowledge/process silos and enabling transparency, innovation and efficiency.• Led effort to drive users from Google Scholar to company platform, fueling significant increase in incoming traffic.• Provided guidance for all user interface-related product development for EBSCO Discovery Service and EBSCOhost.• Served as champion for accessible and localized interfaces to meet needs of all users; identified market need for, hired, and developed an impactful Accessibility Product Manager, contributing to significant client retention.
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Senior Product ManagerEbsco Information Services Jul 2014 - May 2015Ipswich, Ma, UsDirected product management for school and public library content solutions, including overseeing in-product publications. Led a small but effective team of product managers and analysts. Collaborated with the user research team on product enhancements. Recognized for exceptional performance via a promotion to Director within <8 months.• Spearheaded product rebrand effort and launched new interface for K-12 school and public library clients, replacing three (decade-old) interfaces, positively impacting over 50,000 customers and protecting millions in revenue.• Led rollout of new software and successfully migrated ~50,000 institutional clients in North America, Australia/New Zealand and the UK.
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Technical Product ManagerEbsco Information Services Jan 2014 - Jul 2014Ipswich, Ma, Us
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Principal Technical Product ManagerCredo Reference Oct 2011 - Jan 2014Boston, Massachusetts, UsManaged process of translating product roadmap into launched products, reviewing opportunities, producing specifications and wireframes, and prioritizing enhancements.• Oversaw successful introduction of Literati platform, the company’s first new flagship platform in six years, informing the next three products launched: Public, Athlete and School.• Shaped product strategy with EVP to deliver new products on time in sync with library space’s largest conferences for 3 years in a row.• Managed one associate and directed development teams (including offshore) of 7-10 professionals.• Coordinated business development integrations, enhancing relationships with industry’s top players—EBSCO, OCLC, ProQuest, & Ex Libris.• Led presentations to award committees, including one resulting in CODiE award (Best Education Reference site ’12).• Key contributor to Agile development process, including sprint planning and JIRA, a new company-wide project and ticketing system.• Championed user and customer research; managed continuous feedback via user testing (librarian- and end-user); presented results. -
Product ManagerCredo Reference Nov 2008 - Oct 2011Boston, Massachusetts, UsWrote specifications and defined user experience (UX) for new features and functionality based on customer feedback and sales needs. Managed creation of user documentation, help site and email campaigns to support successful relaunch of product.• Led relaunch of Credo Online Reference Service used by 2,500+ libraries worldwide, earning Library Journal’s Best Overall Database award.• Defined Topic Pages, a landmark service that expanded the product line beyond e-reference.• Established and cultivated partnerships with third-party vendors to increase usage of Credo’s site and integration with key products.
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Product And Marketing AnalystCredo Reference Jun 2006 - Nov 2008Boston, Massachusetts, Us
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Information Architect/Web DesignerFreelance Consultant Nov 2001 - Aug 2004
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Design DirectorGomez Aug 1998 - Aug 2001Waltham, Ma, UsLed project teams, managing all aspects of user experience, interaction design and user research. Responsibilities included resource allocation, project planning and scheduling. Evaluated clients’ sites, reviewing content, organization and user experience. Managed additions to consumer-facing web site, including content changes and feature additions. Gomez.com won a Webby award for outstanding Finance Site of 2000. -
Senior Information ArchitectTsdesign Aug 1996 - Aug 1998
Nancy King Skills
Nancy King Education Details
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Carnegie Mellon UniversityCommunication Planning And Design -
Simmons UniversityLibrary And Information Science
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Carnegie Mellon UniversityTechnical Writing
Frequently Asked Questions about Nancy King
What company does Nancy King work for?
Nancy King works for Liaison International
What is Nancy King's role at the current company?
Nancy King's current role is Director, Product Management | 15+ years of User Experience Innovation & Transformation.
What is Nancy King's email address?
Nancy King's email address is na****@****ail.com
What is Nancy King's direct phone number?
Nancy King's direct phone number is +120731*****
What schools did Nancy King attend?
Nancy King attended Carnegie Mellon University, Simmons University, Carnegie Mellon University.
What are some of Nancy King's interests?
Nancy King has interest in Collecting Antiques, Exercise, Home Improvement, Collecting Art, Painting Techniques And New Products, Reading, Sports, Environmental Issues, Home Decoration, Health.
What skills is Nancy King known for?
Nancy King has skills like Fine Art, Visual Arts, Painting, Contemporary Art, Art Education, Sculpture, Art, Galleries, Mixed Media, Collage, Crafts, Non Profit Administration.
Who are Nancy King's colleagues?
Nancy King's colleagues are Mark Chalmers, Ma, Fidelis Okon, Laxman Garud, Yiling He, Vivek Singh, Ben Chambers, Nicholas Shadowens.
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