Nancy Chavez

Nancy Chavez Email and Phone Number

Sales Operations Executive | Partnering to Drive Revenue Growth & Executing Operational Excellence in Internet, Mobile & TV Entertainment | Passionate about Data-Driven Strategies & Customer-Centric Solutions. @ Charter Communications
Nancy Chavez's Location
Stamford, Connecticut, United States, United States
Nancy Chavez's Contact Details

Nancy Chavez personal email

n/a

Nancy Chavez phone numbers

About Nancy Chavez

Sales and Marketing Operations Executive | 2023 Graduate of SCTE Tuck Executive Leadership Program at Dartmouth | 2024 NAMIC Luminary Award Recipient.Proven track record in Sales Operations, Project and Program Management, and Outsourced Vendor Relationship Management.My extensive experience has equipped me with the strategic and tactical leadership skills necessary to drive substantial revenue growth and enhance customer experience.I specialize in root cause analysis, process improvement, and strategy implementation, consistently achieving results that mitigate churn and elevate overall performance. My commitment to excellence is reflected in my ability to develop and execute effective strategies that align with organizational goals.Core Skills:- Strategy Development & Execution- Project Management- Call Center Operations- Outsourced Vendor Management- Client Relationship Management- Process Improvements- Root Cause Analysis- Budget/P&L Management- Forecasting- Contract Negotiation- Reporting & AnalyticsI am passionate about leveraging my skills and experience to create impactful solutions that drive success in the fast-paced internet, mobile, and TV entertainment industry.

Nancy Chavez's Current Company Details
Charter Communications

Charter Communications

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Sales Operations Executive | Partnering to Drive Revenue Growth & Executing Operational Excellence in Internet, Mobile & TV Entertainment | Passionate about Data-Driven Strategies & Customer-Centric Solutions.
Nancy Chavez Work Experience Details
  • Charter Communications
    Vice President Sales Operations
    Charter Communications Sep 2016 - Present
    Stamford, Connecticut, Us
    Responsible for leading the Sales Operations, Strategy & Implementation for the Inbound Sales, Retention, Telesales and Digital Sales Channels. Vendor Management|Project Management|Process Improvement|IVR|Chat|Training & Communications|Systems Support|Strategic Testing|Contract Negotiation|Audit & ComplianceMemberships: WICT, NAMIC, Spectrum Women, Spectrum Multicultural
    View
  • At&T
    Associate Director, Inbound Sales Strategy & Implementation
    At&T Jul 2015 - Sep 2016
    Dallas, Tx, Us
    Sales Strategy for Video, Broadband & Wireless|Project Implementation|Process Improvement|Call Center Management for Sales & Retention|Vendor Management|CRM|IVR Call Flows|Contract Negotiation|IT Release Support Management|Strategic Testing
    View
  • Directv
    Senior Manager, Retention Operations
    Directv Jun 2013 - Jul 2015
    El Segundo, Ca, Us
    Sales Strategy for Satellite TV & Telco Partnerships|Project Implementation|Process Improvement|Inbound Sales & Retention|Call Center Management|Vendor Management|CRM|IVR Call Flows|Contract Negotiations|Release Support Management|Strategic Testing
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  • Telus International
    Director, Client Advocacy - Netflix
    Telus International Jul 2012 - Jun 2013
    Vancouver, British Columbia, Ca
    Project implementation|Customer Service|Call Center Operations|Training|Client Relationship Management|Contract Negotiations| Budget/P&L Management
    View
  • Directv
    Senior Project Manager, Inbound Sales Operations
    Directv Aug 2010 - Jul 2012
    El Segundo, Ca, Us
    Project and Program|Management|Direct Sales Acquisitions|Call Center Management|Vendor Management|CRM|IVR Call Flows|User Acceptance Testing (UAT)|Contract Negotiations|Release Management
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  • Directv
    Senior Manager, Outbound Telemarketing Sales
    Directv May 2006 - Oct 2010
    El Segundo, Ca, Us
    Call Center Vendor Management|Affiliate Marketing Partnership|Premium & Sports Marketing| Acquisition & Retention Marketing|Customer Service|Sales|Contract Negotiations|User Acceptance Testing|Change Management|Strategy & Implementation|SOX Compliance|Customer Relationship Management|File Services|Analytics|Budget Management
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  • Bank Of America
    Operations Manager, Real Estate Property Preservation
    Bank Of America Jun 2005 - May 2006
    Charlotte, Nc, Us
    Real Estate Property Preservation|Vendor Management|Office of the President Escalations|Customer Service|Field Services Partnership
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  • Citi
    Operations Manager, Collections
    Citi 2001 - 2005
    New York, New York, Us
    Consumer Credit Card Collections & Resolution|FDCPA Compliance|Performance Management|Project Management|CRM Conversion|SOX Audit|Budget|Workforce Management
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Nancy Chavez Skills

Vendor Management Crm Management Call Centers Process Improvement Cross Functional Team Leadership Leadership Strategy Program Management Operations Management Project Management Performance Management Customer Satisfaction Team Management Training Customer Retention Customer Service Budgets Sales Change Management Team Leadership Call Center Marketing Customer Experience Customer Relationship Management Workforce Management Strategic Planning Analysis Business Process Improvement Sales Operations Forecasting Telemarketing Direct Sales Human Resources Executive Management Negotiation Business Process Contract Negotiation Bpo Data Analysis Risk Management Contact Centers Sales And Marketing Leadership Outsourcing Management Key Performance Indicators Metrics

Nancy Chavez Education Details

  • California State University-San Bernardino
    California State University-San Bernardino
    International Business; Finance
  • University Of Phoenix
    University Of Phoenix
    International/Global Studies
  • Tuck Executive Education At Dartmouth
    Tuck Executive Education At Dartmouth
    Scte-Tuck Executive Leadership Program

Frequently Asked Questions about Nancy Chavez

What company does Nancy Chavez work for?

Nancy Chavez works for Charter Communications

What is Nancy Chavez's role at the current company?

Nancy Chavez's current role is Sales Operations Executive | Partnering to Drive Revenue Growth & Executing Operational Excellence in Internet, Mobile & TV Entertainment | Passionate about Data-Driven Strategies & Customer-Centric Solutions..

What is Nancy Chavez's email address?

Nancy Chavez's email address is nl****@****ctv.com

What is Nancy Chavez's direct phone number?

Nancy Chavez's direct phone number is (314) 965*****

What schools did Nancy Chavez attend?

Nancy Chavez attended California State University-San Bernardino, University Of Phoenix, Tuck Executive Education At Dartmouth.

What skills is Nancy Chavez known for?

Nancy Chavez has skills like Vendor Management, Crm, Management, Call Centers, Process Improvement, Cross Functional Team Leadership, Leadership, Strategy, Program Management, Operations Management, Project Management, Performance Management.

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