Highly skilled Learning and Development professional who achieves consistent results, effectively scopes and consults on projects, and builds strong alliances with business partners. Expertise in instructional design and development in both customer service and technical training, project management, and facilitation. Proficient in Brainshark, VideoScribe, Sound Forge, and Captivate. Proven ability to work independently or as part of a team. Additional demonstrated strengths in:  -Writing and communicating with attention to detail. -Curriculum development for instructor led, e-learning, self-directed, and virtual training solutions. -Knowledge of instructional design and development processes, delivery, and evaluation methods. -Organizational skills and ability to coordinate multiple tasks with tight time constraints.