Building Solutions for the Senior Market

Computer Information Systems (CIS) Department. Core subjects taught include:• Introduction to Computers (100 level): required course for all Cabrini Students • Computer Information Systems (200 level): Foundation course for CIS majors, introducing concepts and the business, social, and ethical issues surrounding computers information systems.• Human Computer Interaction (300 level): Design and evaluation of human interaction with computer information systems.

Solution Manager for products & services sold to telecommunications service providers. Increased customer retention and reinvigorated sales via product enhancements, cost reductions, and cloud-ready strategy.Directly influenced $50M+ in sales and $15M in annual revenue on key client opportunities in Europe, Latin America, and Africa by promoting collaboration, establishing investment priorities, producing sales collateral, developing RFP responses, and preparing customer-specific configuration/pricing. Led product transition from proprietary hardware to virtualized, software-based solution, lowering product costs by more than 50% and providing alternative deployment business models (e.g., SaaS, Cloud). Managed 3-year roadmap and secured annual investment funding. Managed budgetary constraints by adjusting priorities and securing supplementary funding from account teams for key product enhancements shared across accounts. Product met client requirements for IMS, SDN, VoIP, Visual Voicemail, and introduced new opportunities in Mobile Marketing. Championed use of an open integration platform to lower development costs by 50% and improve time to market. Platform used for integration with Social Media and Diameter-based charging services. Researched and coordinated business initiatives with network functions virtualization (NFV), software-defined networking (SDN), and web real-time communication (WebRTC), targeting new opportunities in growing segments of telecommunications and service provider markets.

Managed 200+ Solution Architects and Consultants across North America, providing delivery services for 2 strategic programs: Open Source and IT Real-Time Infrastructure (e.g., cloud, virtualization, data center automation). Responsible for resource planning, training, utilization, and productivity. Championed use of open source, virtualization, and cloud technologies for solution design and implementation. Met team chargeability and exceeded 90% productivity targets.

Championed use of open source technologies in solution design and service delivery across company. Recruited/led 12 Executive and Sr. Solution Architects who defined open, Service Oriented Architecture (SOA) based solutions that met client needs while controlling costs, resulting in more competitive proposals. Among the wins were two very large public sector deals in New York and California valued at over $100M.Evaluated and selected open source vendors for partnership; negotiated costs and support agreements that enabled company to provide lower cost and open solutions to meet customer requirements.Established skills and training requirements for over 300 architects and delivery consultants globally and implemented training program teaching skills needed to integrate and deploy open technologies.

Managed team of 16 senior software engineers and 32 offshore developers implementing multi-media messaging solutions for the Telecommunications and Call Center markets. Solutions opened access to core messaging platform via published APIs, enabling client developed applications and value added services.Followed Iterative Development best practices for on-time, on-budget delivery of new Voice Portal Platform, a carrier-grade messaging platform based on J2EE, VoiceXML, and Speech Technologies. New solution resulted in tens of millions of dollars in new business. Voice Portal Platform remains in production today. Led Six Sigma Lean Black Belt project to evaluate offshore effectiveness across three major programs: Telecommunications, Transportation, and Financial Services. Achieved financial savings of $900K over 18 months by instituting a comprehensive offshore training program to address high turnover of technical resources.

Senior engineering representative to major telecommunications clients, including Pacific Bell, British Telecom, France Telecom, Orange France, and Mobistar Belgium. Project Manager for customized solutions. • Influenced $40M win in France by meeting aggressive schedule for client-specific project to develop a multi-media speech recognition platform. • Received Eagle Award for Excellence recognizing outstanding project leadership; award given in Morocco.