Nancy Schmitt Email & Phone Number

Raleigh-Durham-Chapel Hill Area

Raleigh-Durham-Chapel Hill Area

Raleigh-Durham-Chapel Hill Area

Cary, North Carolina

Educate, direct, and collaborate with Novartis nurses that are in the field with patients and health care providers to provide a streamlined, error-free process; de-escalate agitated customers and health care situations that have been escalated up from customer service or benefit specialists in basic functions; participate in group and individual data clean-up projects to streamline patient management and increase productivity; communicate effectively with patients about the state of their condition, progress of treatment programs, and necessary requirements for insurance coverage; adapt to regular process and policy changes; review and procure policy information for the purpose of drug eligibility.

Durham, North Carolina

Organize and handle multiple accounts simultaneously; creatively trouble-shoot solutions to customer and system issues; provide customer support through investigative techniques and product knowledge; enter purchase orders accurately and efficiently on a deadline; follow compliance and confidentiality policies.

Raleigh, Nc

Instruct team-building skills to new employees and motivate them to demonstrate them on the service floor; develop multi-tasking skills to better the quality of service; oversee delegation and execution of restaurant closing procedures.

Pittsboro, Nc

Supervise gallery opening days and artist receptions; perform routine shop tasks, i.e. bookkeeping, accounting, tagging, pricing; direct purchases of fine art; familiarize local shoppers to featured artists and their works

Rdu, Nc

Collaborate with general manager to streamline guest service; train new personnel to follow and uphold those standards; review target product information and designed advertisement boards to promote sales within the unit.

Master Of Business Administration - Mba, Project Management

Bs, Biology, General

Activities and Societies: Angels for the EnvironmentI became a part of a strong liberal arts community of women; they taught me the value.

Study Abroad, Life Sciences

Activities and Societies: Visits to ICIPE-African Insect Science for Food and Health, focusing on tsetse flies and malarial mosquitoes.