Elizabeth Nancy Mathews Email & Phone Number

United Arab Emirates

Dubai, United Arab Emirates

Capitalized on skills gathered over the course of my banking career by introducing enterprise grade strategies in SMB’s I am involved with. Streamlined processes for increased productivity and reduced TAT. Implemented a robust tracking and scheduling system for management of BAU activities and projects.

Dubai

Joined the Business Banking family in April 2015 and was also instrumental in supporting the Priority Banking segment Proposition initiatives from 2017 until June 2021. Adept at any level of the Value Proposition and Marketing scope, with particular skill in project management and execution, process reviews and building partnerships both internal and.

Taken key role in improving customer experience through mentoring, directing, supervising overall functions and staff of customer service operation, handling top-notch professional support services, providing personal interaction, and resolving varied customer enquiries and complex issuesReviewing and streamlining existing processes and implementing of new.

Fraud Detection and PreventionManaged and lead a team of 11 analysts to ensure timely detection of potential fraud and to identify and build specific strategies to address risk mitigation. Conducted case investigations to determine point of compromise and prevented risk loss through timely preventive action through rule creations and placing appropriate.

Settlements Clerk  Settlements between Card Associations (Visa) and Rakbank. Management of post-dated cheques. Processing and verification of standing order instructions. Review and Reconciliation of G L Accounts and Cardholder Balances Account. Reconciliation of ATM account. Processing of Charge backs and retrieval Requests. Sending charge back.

In addition to end-to-end handling and management of Disputes and Chargebacks for UAE and Bahrain regions, I also handled Pre-Arbitration and Pre-Compliance cases for both regions. I was responsible for regular reviews for reconciliation of GL accounts and ATM accounts. I played an instrumental role in developing and designing the specs for the enhanced.

Settlements between Card Associations (Visa & Master) and Citibank. Handled processing of cash and cheque payments and Standing Order Instructions. Review and balancing of Sundry accounts and Account Receivables. Management of Cheques, PDC’s and Return Cheques1997 July to 2000 Credit Cards, Dispute Resolution Unit Responsible for all chargeback operations.