Nancy Mccane Email & Phone Number

Philadelphia, Pennsylvania, United States

Greater Philadelphia

Combine communications, high level of attention to detail, and organizational and time management skills to ensure operational integrity of the benefit enrollment process. Accountable for service delivery for more than 250 individual through large group clients. Selected Contributions: Provide sales support and administer group sponsored and individual benefit plans; prepare and provide open enrollment materials to employees and assist with the open enrollment process. Ensure accurate and comprehensive record management; utilize HRIS and COBRA systems to input and monitor employee records and process enrollments. Consistently meet client needs regarding benefit related questions and issues; serve as a bridge between members, carriers and plan sponsors to ensure integrity of enrollment, claims, and billing.

Greater Philadelphia

Managed full lifecycle benefit plan employee enrollment processes, including Medical, Dental, Life, Disability, Flexible Spending Accounts, 401(k) plans, etc. Demonstrated ability to manage multiple initiatives and meet targeted deadlines in a high-volume environment. Selected Contributions: Processed and maintained employee enrollment with carriers for employee benefit plans, including Medical, Dental, Life, Disability, Flexible Spending Accounts, 401(k) plans; ensured accurate and timely payroll and billing; created reporting to support business performance and strategic decision-making. Addressed and resolved billing and enrollment issues to client and carrier satisfaction; collaborated across departments to foster account loyalty and ensure client service excellence.

Greater Philadelphia

Benefit Specialist | Aetna/US Healthcare/MC2, Blue Bell, PA Billing and payments for 4,500+ employees and 70+ healthcare carriers valued at $1M+ monthly. Carriers included Blue Cross/Blue Shield, Cigna, and Keystone. Demonstrated leadership in assuming Account Manager roles, including business development, contract enforcement, and premiums maintenance. Ensured accurate and comprehensive billing and benefit enrollment records; cultivated clear channels of communication with healthcare carriers and clients to address and resolve billing and enrollment issues.Customer Service: Collaborated across numerous departments, including Claims and Utilization Review to identify and resolve benefit claim issues; achieved 95% reconciliation rate in first contact. Ensured accurate and comprehensive accounts to support business performance and client service excellence.