Nancy Mccarty (She/Her), Crme Email & Phone Number

Champaign, Il, Us

North Bethesda, Maryland, Us

Developed and maintained relationships with Owners, General Managers and Management Company Representatives during the transition to new Revenue Management Program (ChoiceROCS) and 3rd Party ProviderKey Contributions: *Successfully completed commitment to interim role after reorganization of Core Brands Revenue Management Team* Communicated via email/phone with Owners, General Managers, Management Company Representatives regarding Revenue Management Programs and Standards* Facilitated discussion and solutions to Franchisee concerns regarding Revenue Management services and personnel* Assisted 3rd Party Revenue Management Provider with handling of escalations from Franchisees as well as providing feedback regarding service

North Bethesda, Maryland, Us

Responsible for guiding Teams through the organizational and technological system changes as part of the integration to Choice Hotels systems while continuing to provide Revenue Management Services to our franchisees.Key Contributions:* Assisted Team Members in their learning of new systems: ChoiceMAX (IDeaS), Rates Center and Rates & Inventory* Assisted Franchisees in the navigation of new systems with Choice Hotels* Continued with previous responsibilities as Supervisor Revenue Optimization Consulting Services* Supported and counseled Colleagues through the re-organization of Core Brands Revenue Management Department Nov. 2023-Jan 2024

St Louis Park, Minnesota, Us

Note: RHGA was acquired by Choice Hotels International August 2022.*Supported and guided a team of hotel properties Revenue Optimization Professionals, in pursuit of reaching and/or exceeding their Revenue Optimization goals and full utilization of the organization's systems.*Collaborated with New Online Opening Team in providing assistance with RHGA revenue optimization tools and support.* Oversaw 1 of 3 Members of the Revenue Optimization Ops Team; shared in Team development & establishment of objectives.

St Louis Park, Minnesota, Us

Responsible for increasing and discovering new revenue streams for a portfolio of Radisson Hotels, Park Inn by Radisson Hotels and Country Inn & Suites Hotels from my home office. Facilitated weekly Revenue Optimization Calls with hotel staff and Carlson Colleagues.*Implemented and enforced Brand guidelines for pricing and revenue optimization.*Assisted hotels in developing processes and guidelines for contracted room rates.*Utilized Excel/Pivot Tables and Access reports to guide hotel revenue decisions.

St Louis Park, Minnesota, Us

Maintained brand integrity across assigned portfolio of hotels via education and training of hotel staff on company marketing initiatives and communications. Corporate Liaison to 33 Radisson Hotels in the South-Central US regarding brand strategy, brand guidelines, brand vision and value proposition. * Operational voice for the development of training programs for key functional areas such as the front desk, customer service and new hotel orientation. * Provided instruction & support regarding new program development and new program launches; collaborated on the development of new business opportunities.* Exercised a high degree of business and analytical acumen, coupled with a hands-on attitude, determination, and perseverance to partner with key stakeholders on the adaptation of the brand strategy.* Exemplary communication skills and ability to maintain good relationships with colleagues and external contacts.* Liaison to 33 Radisson Hotels in the South-Central US (AL, AR, KS, KY, LA, MO, MS, NE, OK, TN and TX).* Conducted Brand Standard Assessments, onsite training & facilitation to audiences 1 to 10 people. * Provided Action Plan document at the conclusion of visit to highlight agreed upon tasks.* Conducted Employee Learning Workshops. Host & presenter of Brand Message to groups of 5 – 20.* Conducted Live Meeting web education sessions to educate hotel staff on programs, report analysis and general Brand information. This is used for one individual, a hotel team, or a group of hotels.* Operational voice for the development of training programs, such as Radisson Experience Front Desk Service Training, Yes I Can! Customer Service Training and new hotel Orientation.

St Louis Park, Minnesota, Us

*Conducted Orientation which included PowerPoint presentations and workshops to the management staff and employees of new Radisson Hotels. Audiences range from 5 to 50 people.* Developed the scope of the Hotel Services role by creating the documentation, setting up the office and establishing the duties of the personnel.* Acted as the 'one stop shop' for Radisson Hotel staff. Addressed questions regarding all aspects of the Brand and the hotel operations.

St Louis Park, Minnesota, Us

* Conducted one on one hands on training and review of the Radisson Technology systems.* Traveled to a portfolio of 40 Radisson Hotels in the Central United States and all of Canada.Presented Radisson Revenue Management philosophy and guidelines in a classroom setting to audiences of 10 - 25 people.

RADISSON HOTEL O'HARE- 496 room hotel with 60,000 square feet of meeting space. Located only 2.5 miles from one of the nation's busiest airports - O'Hare International.*Reported to the Director of Sales and assisted with the leadership of a Sales Office with five Sales Managers and three Administrative Assistants.* Promoted hotel facilities to Corporate Travel Agents and Corporate Travel Managers.* Organized and implemented the conversion of the Sales Office to Radisson standards.* Prepared forecasting reports and analyzed trends.* Oversaw the day to day operation of the Room Reservations Department.

*Supervised Reservations Agents promoting hotel accommodations*Promoted property with Corporate Accounts

* Promoted corporate volume discount program to local corporations.* Maintained relationships with Office Managers of local corporations.* Negotiated room rate contracts.* Managed Booking Agent Incentive program for local corporations.

* Promoted hotel facilities and meeting expertise to Meeting Planners.* Maintained and developed corporate and social group accounts through personal calls and phone solicitations.* Negotiated contracts with Meeting Planners for overnight rooms, meeting space and food and beverage.

* Established and maintained University of Chicago and State of Illinois accounts negotiating group and individual traveler room rates. *Prepared Marketing Commentary and Analysis monthly for General Manager, Owner and Asset Managers.; this full service hotel was part of a small Midwest chain of hotels.

* Coordinated the daily operations of the Sales Department with the Director of Sales.* Communicated and corresponded with potential customers regarding the facilities.Assisted Catering Department with planning and execution of banquet and meeting facilities.