Nancy Michael Email & Phone Number

Orlando, Florida, United States

In current role I support leaders and employees within a virtual contact center environment. Over the past year we created a virtual engagement project as our division is now 100% remote. Our focus was creating virtual experiences (instead of lifting and shifting in building processes to virtual) that would enhance employee, leadership engagement while improving retention during our Peak season. We made great strides in this area and will continue to enhance our processes in the coming years.Main areas of responsibilities include: People advisor to leaders, guiding calibration and talent review sessions. Also important in this type of HR position is understanding the business you support and offering valuable insight on talent moves as the organization changes over time.

Melbourne, Florida Area

eBay Enterprise (now Radial) is helping to deliver the future of commerce. We are a partner to more than 1,000 retailers and brands, providing leading commerce technologies, marketing solutions and omnichannel operations capabilities that enabled $4 billion of e-commerce transactions in 2012. We have a proven track record of helping our clients grow their online businesses faster than the industry, with same-store-sales consistently outperforming e-commerce growth rates.

Full cycle recruiter responsible for exempt and non-exempt roles within global supply chain software subsidiary and in omnichannel operations up to Senior Director level. -Established recruiting process for technical subsidiary which included developing robust job descriptions, sourcing talent through social media, Internet, data mining applicant tracking system, networking, and referrals. Conducted reference, background checks, influenced hiring managers in negotiating offers. Extended offers, oversaw on-boarding process and conducted orientation.-Project team member on two global projects one on internal talent movement and the other on applicant candidate management process. Started on the internal talent movement project when project was a couple of months underway. Helped developed documents and process which was vetted through by Legal on through launching the pilot to the North America Finance team.-Consistently achieved high scores on satisfaction surveys from Hiring Managers and candidates exceeding company standard.

Howroyd Wright offers human resource solutions for small to large companies. Identifying and placing top talent was our largest segment of business. Responsible for running a team of high performing recruiters and coordinators along with direct recruiting responsibilities. One of the greatest accomplishments was turning around two underperforming Fortune 500 clients through improving service levels to clients by identifying and placing top talent and improving communication touch points. Worked across multiple industries and disciplines to include finance, accounting, industry specific exempt roles, technical, sales and key leadership roles.Was responsible for overseeing human resources for both internal staff and contrators at multiple client sites. Areas of human resource responsbilities included employee relations and worker's compensation. Additional responsbilities included EEOC compliance and best human resource practices.

Orlando, Florida Area

Strategic sales leader responsible for driving revenues within assigned portfolio of hotels managing top line revenue up to $50 million dollar annually. Repositioned some hotels into different market segments as economic changes occurred. Region consistently met or exceeded sales revenue.