Nancy Miller Email & Phone Number

Springfield, Il, Us

Springfield, Illinois, United States

Springfield, Illinois Area

Pharmacy duties include:* inputting and filling prescriptions;* filing prescriptions after filled;* putting away drug inventory;* restocking supplies; and* helping customers with questions, insurance problems, etc.

Springfield, Il

Responsibilities include:* completing client applications and other required documents;* functioning as the case manager for all applications and business transactions;* managing compliance requirements;* maintaining our Customer Relationship Management (CRM) system and client files;* writing life insurance applications as needed;* running our Constant Contact email program;* updating LinkedIn with relevant posts;* preparing for seminars including booking locations, choosing menus, and having sufficient materials on hand;* ordering supplies and working with vendors for printing needs;* maintaining our client review calendar; and* sending birthday cards and purchasing gifts.

Springfield, Illinois Area

As the office manager and a producer, I was responsible for:* establishing customer relationships and following up with customers as needed;* responding to inquiries regarding insurance eligibility and coverages;* writing new business and submitting applications, policy changes, transfers, and claim submissions;* researching billing issues and providing clarification to the customer;* promoting State Farm products;* developing sales leads and scheduling appointments;* training new staff members;* ensuring all computer updates were installed and equipment was operating;* ordering and maintaining sales materials, customer giveaways, and essential supplies; and* managing staff vacations and sick days.

Springfield, Illinois Area

Provided office support to the faculty in the division of Cardiothoracic Surgery. This included: answering and routing calls; reviewing/editing all EHR dictations; distribution of all dictation; coordination of travel; maintain patient files; preparation of payment vouchers; review and update documents for presentations and meetings; Internet research; screen incoming mail and faxes. Systems include: TouchWorks, Centricity, EMDAT, Oracle Calendaring, Excel, Word, SMS, and PowerPoint.

A day at Pier1 includes: greeting customers; helping customers find the product(s) that best suit their needs and desires; helping customers put together design looks for their home and office; assisting customers with gift buying.

Springfield, Illinois Area

My job was to support Horace Mann's social media strategy by helping our agents build their social presence. This included creating agency Facebook pages for our agents, training them how to use Facebook, teaching them how to create a Marketing calendar to support the needs of their business, and training their staff members. I was also responsible for administering our corporate monitoring/posting tool, Hearsay. This included teaching agents how to use the Hearsay tool, following documented compliance steps to ensure all agents were onboarded, follow up with agents who weren't utilizing the tool, writing posts for their use and adding to Hearsay, and providing monthly scorecard results on key metrics.I also worked closely with members of our Broker-Dealer, Marketing Compliance staffs and field management to ensure agents were compliant with company policy. I also worked with agents on their external Web presence and made sure they were compliant with corporate Web guidelines.Although we had not officially created procedures for LinkedIn, I also helped agents with their LinkedIn presence and gave them a strategy for identifying and connecting with centers of influence who could help them grow their business.To make sure all staff members and other areas of the home office were following same processes, I created process flow maps for each social media process and provided additional documentation on our intranet for reference.

Springfield, Illinois Area

In this position I was responsible for managing our corporate intranet. Specifically:* maintaining compliance with Web standards for internal communications;* responsible for overall site architecture;* assigning site permissions, with a focus on our field force; * training other users how to use SharePoint and build pages/sites correctly;* adding and removing content, including writing and editing, for business partners;* member of rebranding team; * troubleshooting site/permission issues, independently and in conjunction with our IT SharePoint team; * working with my department members regarding using the SharePoint tool and how to build pages for internal customers;* benchmarking industry trends and reviewing other sites and technologies.In early 2014, I was part of the team who worked with our Web Developers to create Pivotal stories for a complete redesign of our internal Agent Web pages. These are the pages that customers or potential customers see when visiting horacemann.com and looking for an agent. Other responsibilities included working with Human Resources and Marketing Recruiting to update our corporate LinkedIn site and other corporate recruiting efforts.During the last year or so in this position, my responsibilities changed, and my time was refocused to join the Social Media team full-time. This involved helping agents create their Agency Facebook pages, build their communities, develop marketing plans, run contests, and utilize the Hearsay tool.

Springfield, Illinois Area

As a senior communications consultant, I was responsible for communications planning and advanced-level writing, editing and proofreading. I recommended, developed content and served as an editor of a weekly publication. In this position, I was expected to be well-versed in the areas of marketing and corporate communications, advertising, sales promotion, direct mail, employee and customer publications, writing, design and Web-based communications.My main functions during this period were -- coordinating writing/design projects, writing, completing basic design tasks, managing a weekly publication, writing feature articles and other such duties.During this time I also became heavily involved in managing and creating content for the agent side of our intranet.

Springfield, Illinois Area

During this time at Horace Mann, I worked under the following titles:* Senior Web Consultant * Communications Specialist II * Corporate Communications Coordinator * Senior Corporate Communications Assistant (1991)

Springfield, Il

Hired as secretary to head of the Communications Department and assistant to employees in the department. Answered phones, scheduled meetings, computer work, distributed mail, and other secretarial duties.

Bloomington, Il

Responsibilities included: assisting senior partner, transcribing dictation, computer duties, working with the various aspects of the life insurance business, filing, mail and phone.

Springfield, Illinois

Transcribe medical notes, reports and letter. Write patient correspondence. Insurance billing. Assist with physical therapy. Purchase supplies. Filing.

Clinton Il

As a member of the department, I was responsible for working with departmental claims and budget, writing letters and notices, and other administrative office functions. I also worked with the County Board members on various issues and capital purchases.I also functioned at the same time as the County Procurement agent. In this position I purchased and distributed office supplies for all county agencies. I also designed an inventory program. Further, I located, reviewed and recommended equipment for use by the county including copiers, printers, and other devices.

Clinton, Il

Responsibilities: Transcribing the assigned nurse's notes; working with doctor's orders, and other general secretarial duties.

Associates Degree, Legal Secretarial

Activities and Societies: Phi Theta Kappa Honor Society

Education record

Activities and Societies: National Honor Society, Softball (4 years), Pep Club, Statistician for football and wrestling teams, Choir