Managed day-to-day operations for a staff of 11 employees in a customer service oriented office responsible for sales support to both agents and field sales management.Developed a streamlined process for contracting agents to increase efficiencies and insuring accuracy, enabling agents to get into production as quickly as possible. Developed a spreadsheet system to track large enrollment entities to insure proper licensing and appointments. Trained and coached staff on proper use of… Show more Managed day-to-day operations for a staff of 11 employees in a customer service oriented office responsible for sales support to both agents and field sales management.Developed a streamlined process for contracting agents to increase efficiencies and insuring accuracy, enabling agents to get into production as quickly as possible. Developed a spreadsheet system to track large enrollment entities to insure proper licensing and appointments. Trained and coached staff on proper use of tracking system. Implemented and monitored performance to insure accuracy and efficiency, revising when necessary.Analyzed performance compensation and incentive system. Developed tracking process to which insured proper compensation to the sales management staff. Worked with VPs on several accounts being enrolled to accurately track production of $5M+ to different sales managers.Researched issues of production incorrectly credited to the wrong sales managers, analyzed how to properly credit the correct individuals, obtained the necessary approvals from senior management, and had corrections made by the appropriate departments.Developed training program for newly hired Regional Marketing Coordinators. Facilitated training and coaching on day to day activities in regional offices including product knowledge, electronic enrollment systems, and driving sales through reenrollment activities. Show less

Selected as a Corporate Diversity Trainer for two required courses at the Jacksonville location, facilitating Diversity courses for employees and management three/four times per year. Courses were available to employees across the Allstate enterprise. Provided a resource to agents and field sales management on a daily basis, with in depth product knowledge, sales strategies and electronic enrollment support and troubleshooting. Compiled/communicated to senior management, sales… Show more Selected as a Corporate Diversity Trainer for two required courses at the Jacksonville location, facilitating Diversity courses for employees and management three/four times per year. Courses were available to employees across the Allstate enterprise. Provided a resource to agents and field sales management on a daily basis, with in depth product knowledge, sales strategies and electronic enrollment support and troubleshooting. Compiled/communicated to senior management, sales results for 25 marketing coordinators based on Written Production, Reenrollment Production, Accounts Not Worked and special projects on a monthly basis.Coordinated the closure of four offices. Worked with local property management, scheduled movers, equipment removal, shredding contracts (to dispose of materials), and disposition of furniture. Traveled to each of the offices to oversee each closure.; Facilitated field training sessions for agents and field sales management, implemented workflow improvements. Coordinated training schedules, created training presentations.Trained agents and field sales management on electronic enrollment software programs, installing software and teaching case building, enrollment and electronic submission, resulting in 83% of business being submitted electronically. Developed training PowerPoint presentations for all products to be used in the training of all agents and all field management staff.Organized regional offices throughout the country, traveling to each office and analyzing the facilities, purchasing furniture and equipment as needed, and organizing materials.Trained Office Coordinators and Marketing Coordinators across the country on their roles and responsibilities, traveling to their office and working with them for several days.Implemented training schedule for 8-10 trainers on two 80-90 city rollouts of new products and enrollment systems.Conducted webcast training sessions for products and enrollment systems. Show less

Recruited, trained and got agents into production in a two to three state territory, exceeding sales goals each year.

Managed a regional sales support office serving agents in 5+ states.