Respond to Federal Government Customer inquiries Coordinate tasks for BAs, development team, and Program Team in the development cycleQC all client-facing documentation Prepare deliverables to the customer Mentor and train newer Business Analysts Empower and train team on BA tasks and standardsReport to upper management project metrics and deliverablesSupervise remote team membersPrepare performance reviews and recommend salary changes

ActioNet Inc, Health Services Division is concentrated in analysis, design, development, and implementation of the Center for Medicare and Medicaid Innovation's (CMMI) initiatives. CMMI is tasked to bring modern and innovative healthcare practices to the broadest range of beneficiaries at the greatest cost savings. As part of the ActioNet team, I work closely with our government partners to elicit the agency needs, using interview techniques, PowerPoint presentations, discussion, and feedback forums. The needs of the business owners and business users are documented as business requirements using the CMS eXpedited Life Cycle (XLC) template. ActioNet is an Agile development shop, transposing the business requirements to User Stories and on to development Sprints. Effectively and creatively elicit business requirements from vast array of users and business owners in the CMS agency to ultimately design a centralized, automated system able to collect, store, validate, and disseminate payment data needed to calculate cost savings, evaluate test model successes, and report up through the agency and to the Federal Government.

Work closely with Product Management, Development, Quality Assurance, and other stakeholders to write customer-centric feature descriptions using process workflow, functional specifications and user-entry mock ups. Responsible for managing software enhancement specifications throughout the development process according to priorities assigned between product enhancement backlog and new initiatives.

Accurately and efficiently create functional analysis documentation to define GDIT’s implementation of the Customer’s business requirements, instruct the users, and ensure documentation clearly and concisely conveys the enhanced functionality of the software. Additionally, participate in intra-team work-loading, review and approve internal development testing results and others’ specifications, facilitate and document Analysis and Design discussions with our Customer and Regional Contractors, and review work requests submitted daily by our client for level of effort to complete that work. Present functional specifications in both oral and written format to the Business Owner to ensure GDIT solution meets their design, time line, and budget approval. Also, design and execute functional systems testing to ensure the enhancements to the claims processing system meet the Customers’ needs and expectations.

Federal Census Bureau contractual position. Supervise, counsel, and coach team of up to 25 on policies and procedures of the Baltimore Data Capture Center to ensure 2010 Census data integrity and safety of the personnel. Demonstrated mastery of the data flow and confidential treatment of the data and documents within the production process.

Research and analyze business requirements and translate the concepts of Product Management into accurate and concise requirements documents by which IT designs and programs the required changes. Provide consultation for business solutions on behalf of both IT and business to assure quality and timely implementation of projects on a monthly release schedule in order to meet the corporation goals and respond to compliance issues. Assist in the definition of the scope of a project. Is the project manager for assigned projects; performs as information liaison between IT and business in determining/clarifying requirements and system functionality. Participates in Business Systems Management (BSM) reviews and BRI Triage reviews of business requirements documents. Is responsible to resolve testing defects, in collaboration with IT and Business.

Researched, analyzed, wrote, and executed testing plans for company software and mainframe applications prior to implementation as final steps of the Software Development Life-Cycle. Comprehensive application knowledge, project impact, reported and tracked program errors, attention to detail, and accurate completion of test objectives.

Aided interfaced agents and internal systems users in processing policies and policy changes, tutored software and systems applications via a “Help Desk” phone line. Research, log and track reported processing system errors. Met weekly with programmers to prioritize and resolve systems errors encountered by users. Daily review of processors’ data entry to ensure processing quality, coached processors to avoid errors and compiled statistics for weekly reports to monitor progress.

Trained and assisted new Customer Service Representatives in handling high-volume phone calls from policyholders. Fielded difficult questions, handled difficult clients with policy questions and complints. Responded to written complaints from Department of Insurance for individual states. Demanded excellent communication skills and the patience and ability to discuss and councel policyholders in coverage, principles of liability, and premium assessment and amount due.