Nancy Mullens Email & Phone Number

Bonita Springs, Fl, Us

Project ended

Rock Hill, Sc

All front office opening and closing office duties, checking massage patients in and out of appointments.● Patient treatment with E-STEM, ultrasound, and mechanical treatments, including laser therapy.● Patient referrals, cash drawer responsibilities, and notating patient charts with treatments and adjustment techniquesreceived.● Working personal injury cases for the doctor, attorney, and insurance claims adjuster.

United States

Charlotte, North Carolina Area

Loan Processor on the front end for mortgage loans for a direct Loan Officer. Duties include taking loan applications, run credit and analysis, income calculations, all document collection to determine mortgage approval. Job duties also included marketing for the Loan Officer and realtor partners. Updated all applicable company systems, spreadsheets, and loan officers tracking systems.

Charlotte, North Carolina Area

Fort Mill, Sc

Collect required documentation from applicants and follow up on missing items. Establish, maintain, and update files, databases, records, and/or other documents. Order credit reports, verification of employment and verification of rent/mortgage, all applicable title work.Compile documents for customer files and enter intakes to Data Management System for processing and assessment. Assure that all customer files are complete and in compliance with regulatory agencies and internal policies. Ensure customer privacy, security of files and appropriate staff access. Prepare fund request documents for wiring funds to closing.

Charlotte, North Carolina Area

Provide governance and regulatory change updates on a regular basis.Provide group and individual training to associates for OFAC remediation.Provide management support to coach associates to identify areas of opportunity to improve the quality of work.Provide individualized coaching for all associates. Partnership with team management and unit management to provide consistency within the line of business.

Charlotte, North Carolina Area

Managed a pipeline of executive level complaints made directly to the Office of the CEO/President of Bank of America from elected officials, regulatory agencies, attorneys, and individuals.Provided a written response to complainant addressing all concerns that adhered to all Bank of America policies and procedures and minimized legal, reputational, and operational risk to the bank. Maintained top level production and quality scores with internal audits.Maintained consistent communication with internal and external business lines.

Charlotte, North Carolina Area

Provided top level customer service to default customers inquiring home assistance options to avoid foreclosure.Proficient knowledge in all home assistance options and working closely with each customer to determine options available.Consistently providing top level production and quality.Reviewed underwriting packages and provided quality scores to associates. Proficiency Coach for the document team and customer relationship managers, to provide individualized coaching to improve the quality of work.Provided daily updated policies and procedures to the teams to minimize risk to the bank.Provided classroom training for on boarding associates new to the role. Provided classroom training in properly handling accounts in bankruptcy, litigation and meditation.Partnership with team management and unit management to provide consistency within the line of business.