Nancy Murray Email & Phone Number

Pittsburgh, Pennsylvania, Us

Customer journey excellence deployment & professional services, helping customers Digitize the Doing™ with @Rewyndr®

C-Level operations, customer engagement & success Experience, solutions engineering and PMO project governance methodologies.Executive-level client advisory and influence, BPM, enterprise transformation. Customer & Guests engagement excellence, brand journey, platform assessment, cultural adaptation, localization and system architecture.Strategic planning, leading global project teams to deliver on key strategic initiatives. Consulting with global high-profile brands to optimize business operations, and leverage technology to perform and deliver effectively in their professional offerings. Developed LevelUp™: Agency flagship PMP maturity solution and blueprint development, remedy alignment for scaling and PMO implementation.Industry focus: Professional Services, Destination Marketing, Travel & Tourism, SAAS, Creative and Advertising Agencies.

Herndon, Va, Us

Throughout my tenure, I served as a project, technology & operations thought leader to promote Deltek’s flagship ERP solutions that addressed PMO requirements for clients. Master strategic project management and team leadership.I championed “Women @ Deltek” initiative as a greater part of diversity and inclusion (D&I) empowerment action planning. • I led the integration strategy and directed the M&A integration team • Initiated, planned, designed a global sales enablement program focused on solutions engineering and project management with digital PM certifications for all new hires. • Identified sales optimization gaps and opportunities for the advertising industry globally. • Standardized framework and project baseline that became the industry reference.• Documented end-to-end sales personas, processes, industry 101 knowledge to deliver top-notch enablement program and have a direct impact on revenue growth potential. • Designed LevelUp: Industry-specific Project Management Office standard.• Thought leadership on how to leveraged technology for maximum growth despite COVID-related industry downturn.• Global Partner Network enablement project.• Critical role in software roadmaps and release processes post M&A.• Public speaking & thought leadership as a featured panelist.• Published contributor in leading industry publications.

Herndon, Virginia, Us

Imported a Europe-based SaaS ERP to the Americas as founding CEO and built the complete operations from the ground up. • US startup environment founder: Built operations, process development, coaching, solution engineering, sales, post-sales, growth strategy and performance tracking for a leading enterprise resource planning software• Executive leadership: Develop strategies, direction, customer-facing problem-solving, trailblazing leader, to influence adoption of emerging tech and automation to execute customer strategy• Developed LURE™: Published Strategic Customer Success Excellence model process, escalation, resolution, retention, satisfaction, and reference acquisition• Close of first US customers, and delivered differentiated client experiences and overall client impact• Customer advocacy: Cross-functional collaboration to drive priorities and impactful product enhancements as part of product roadmap development and prioritization processThe leading ERP / Portfolio / Project Management Suite: Integrated collaboration, SOW & best-in-class portfolio, program, project management, resource planning, CRM, pipeline + revenue forecasting, change request processing, risks control, estimating, billing + robust accounting module with multi-company/currency. and financial reporting. Fully integrated ERP Suite provided real-time project execution, monitoring & control analysis.WorkBook A/S: Global leading project management software headquartered in Copenhagen, Denmark with subsidiaries in The Americas & APAC.

Herndon, Virginia, Us

I imported and built this Denmark/Europe-based company from the ground up within the U.S. as its key representative for the Americas. Before its acquisition by Deltek, I aligned growth initiatives with the company’s profit goals and built partnerships with world-class ad agency networks, Fortune 500 companies, in-house marketing/communications, architect and engineering firms, and other project-driven enterprise constituents. • I drove rapid 250% year-over-year revenue growth leading to a corporate acquisition in a competitive space• Strategic Project: Built a complete operations framework for the leading ERP software suite, WorkBook, Inc.• Product development, enhancements and localization. • Recruit, train, retain and inspire teams to deliver project management excellence within specific organizational functions.

Pittsburgh, Pennsylvania

Launched the first Art for Endurance Athlete brand with an exclusive Kona partnership with Ironman Triathlon.

Anthem, Arizona, Us

Carefree, Az, Us

Dubai, Dubai, Ae

Strategic destination marketing communications and public relations executive. Visit Québec and Canada Travel Tourism alliances. Strategic partnerships.

Québec, Qc, Ca

Strategic alliances for ExpoCité.

Fort Lauderdale, Florida, Us

Broadcast / Radio. National marketing operations strategy, direction and oversight.

Execonline, Leading And Managing Globally

Leading And Managing Globally

Bachelor Of Business Administration, Bs, International Marketing