Nancy Ngigi Email & Phone Number

Nairobi, Kenya

Serve as the first point of contact for customers seeking technical assistance over the phone or email.Perform remote troubleshooting through diagnostic techniques and pertinent questions.Determine the best solution based on the issue and details provided by customers.Walk the customer through the problem-solving processDirect unresolved issues to the next level of support personnelProvide accurate information on IT products or servicesRecord events and problems and their resolution in logsFollow-up and update customer status and informationPass on any feedback or suggestions by customers to the appropriate internal teamIdentify and suggest possible improvements on procedures

Nairobi, Kenya

● Updating and maintaining neighbor information in AppFolio (current phone numbers and emails,emergency contacts, etc.).● Maintaining proper security of sensitive paperwork and conversations● Update and maintain key control system● Manage LLV’s with funding providers● Manage delinquents and communications with neighbors● Assemble Move In Packets● Put together all Move In Packets and pull keys for new neighbors● Assist in the recordkeeping of healthy living inspections and documentation of incidents inAppFolio● Assist in the goal of neighbors feeling valued and cared for● Keep Property Management issues extremely confidential● Attend regularly scheduled staff and PMRC meetings● Assist Property Management leadership as needed

Nairobi, Kenya

Perform a variety of duties at the front desk. They usually spend most of their time in the reception area rather than moving around a lot.Receive visitors by greeting and welcoming them. Then, they usually direct them and announce them when appropriate.Provide customer support by answering the phone and replying to emails in a timely manner. They could also receive and sort incoming and outgoing mail.Provide administrative support via phone or email. They answer, screen, and forward incoming phone calls and direct visitors to the right person or department.Maintain the office and keep all the office equipment in check as well as order any necessary office supplies.Responsible for maintaining office security and communicating with the security guards if needed.Manage calendars by scheduling important meetings, arranging travel and accommodation, and so on.Perform other clerical receptionist duties such as photocopying, transcribing, filing, keeping records of office expenses, sorting and distributing paperwork, and so on.Interact with their colleagues to resolve important administrative matters and the like.Ready to learn and excel in customer centric job.