Digital Product Owner of Primark.com from a content and frontend experience. Focus on enhancing customer experience, driving engagement online and optimising operations to allow for speed and ease to market.

Manage the IT Team of Business Analysts, Project Managers and a Solution Architect for Brand/Digital along with New Business Development- Responsible for team management and contract resourcing, operational support for applications, stakeholder management and aiding in the strategic direction of the teamManage Digital and New Business Development roadmap & projects- IT project management of business lead projects to support Primark Digital and New Business Development. Responsibilities include delivering against the project management governance process while always ensuring a strong focus on data and information security.- Projects include the delivery of software as a service implementation, online process mapping, and the launching of new concession services in stores- Development of new project management processes to support an accelerated delivery of new initiatives

Delivering digital projects end to end including:- Implementation of Online Booking system: During Covid quickly implemented an Online Booking System with a SaaS provider to allow customers to book retail appointments as required in some regional markets. Responsible for technical implementation as well as security and GDPR process due dilligence- Primark.com re-platform to SaaS eCommerce implementation. Supported with project team in site creation, deployment and service definition and delivery - Customer Service Contact Multi-lingual SaaS Platform & Contact/FAQ Websites: Enabled Primark customers an enhanced means of contact and interaction with Primark as well as enabling tools and service for our customer service teams to operate at scale. Involved in all aspects of project management from vendor selection, requirement gathering, process definition of customer contact service, website design and creation, security and GDPR process definition, service design and site delivery. - Global Online Sourcing Map: Interactive map serving multiple locales, allowing transparency on Primark souring vendors. Elicited requirements, built project plan, delivered design and managed vendor site development. Delivered within set budget and timelines.

Managing digital projects and programs to support sales and service applications- Project, budget and stakeholder management- Delivering projects and programs for a leading Irish fixed, mobile and broadband telecommunications provider. - Led development teams to deliver on new website designs and and functionality for eCommerce and Self Service Portals

• Functional Lead in a transformational online project analyzing business processes• Managed a team of analysts/consultants to evaluate requirements and define the online program• Led the delivery of workshops and functional analysis documentation

• Drive continuous process improvement for online channels through insight, analysis and collaboration working with business stakeholders, operational and technical teams• Project management of online features and improvements throughout the project lifecycle from definition, development, implementation and testing. Led rebrand stream.• Digital Expert with extensive experience in online product management, change management and innovation • Management of online issues and defects through to resolution with development teams

Service delivery management of Telefonica O2 Ireland's online & digital applications/services. Driving process, performance and operational improvements and KPIs via vendor, incident and change management.

Product management and Project delivery:Project delivery: Online shop program. Led, defined, project managed and delivered the customer experience, product catalogue and user acceptance testing streams for new o2.ie online shop platform launched in November 2012 (15 month project). Worked via an Agile development methodology.Product management: Responsible for product and operational management of My Account online self-serve portal and My O2 mobile application Role includes:- Scope, define and deliver online capabilities/services- Manage operations (day to day) issues, changes and escalations - Shape online solutions that provide optimal system and customer experience- Support and deliver new solutions through requirement gathering, user interface design, testing and deployment- Work cross functionally with various business and technical stakeholders to bring solutions and propositions to fruition