Nancy Yang Email & Phone Number

With extensive experience as an Operations Manager, I possess proficient communication and analytical skills, specializing in quality assurance, project management, and process improvement. I have effectively managed multiple departments, including Mortgage Claims, Class Action Claims, and Quality Assurance, demonstrating adept leadership characterized by a focus on diversity and inclusion, employee engagement, and staff development. I adopt a service-oriented and self-motivated approach, consistently upholding a high level of professionalism to drive success for the business, the team, and myself.

Listed skills include Quality Assurance, Process Improvement, User Acceptance Testing, Business Analysis, and 12 others.