Nancy Peck Email & Phone Number

United States

Epic, phone, ms office

Frisco, Texas, United States

Greets patients and provides necessary paperwork for completionNotifies appropriate staff that patient is present and ready for assessment. Serves as a telephone operator for facility, routes incoming calls correctlyCollects patient belongs from family member and notified appropriate unitKeeps track of patient’s family, patient’s driver, etc.Always perform within HIPPA guidelineAs well as help register patients for surgeries and other procedures. Communicate through WebEx. Helped patients’ complete ROI forms and submit to HIMS Dept. Escorted patients to ER as needed. Follow security guidelines Due to covid issues transferred to HCA Green Oaks of Dallas

Customer Service Call Center environment. Answer inbound calls verifying benefits, explaining claimstatus. Plan comparisons. Provide COCC or any other documentation needed regarding Healthcoverage. Adhere to HIPPA policy and guidelines. Receive and obtain documents relevant tothe member. Update records as needed.

Plano, Texas, United States

Customer Service Call Center environment. Answer inbound calls verifying benefits, explaining claimstatus. Plan comparisons. Provide COCC or any other documentation needed regarding Healthcoverage. Adhere to HIPPA policy and guidelines. Receive and obtain documents relevant tothe member. Update records as needed. I handle vendor returns for Individual and smallgroup policy's.

Carrollton, Texas, United States

Customer Service Act as a liaison between major accounts and Executive Staff. Pricing, inventory control, order entry, credit verification & processing, collections, shipping, process return requests, general office and clerical type activities.

Plano, Texas, United States

Process land contracts, process down payment and closing costs deposits. Enter and upload bank drafts customers. Issue General Warranty Deeds, Deed of Trust, and Release of

Dallas, Texas, United States

Inherited Sales in retail and wholesale aftermarket truck accessories. Payroll, inventory, accounts receivable and payables. Takeincoming calls as well as handle in store customers. Contactvendors for specific product needed if not in stock. Advertising.

Allen, Texas, United States

CSR II Call center type atmosphere. I handled specific regional pharmacy and hospital return of outdated medications. Provide customer return authorizations for outdates. Printed authorizations. Used Windows 95 and Corel Word Perfect. Some Excel. Used AS/400 for some data entry. Took care of recalled product. Multi-Task ability.

Dallas, Texas, United States

Weekend Receptionist. Greeted visitors, directed them to proper location.Used multi-line phone console. Prepared outgoing mail using a Pitney BowesPostage meter. Received and distributed incoming mail. Prepared packagesTo be shipped thru UPS, Fed-Ex, and Airborn.Dispatch and Coordinate transportation conflicts. Provide customer service to clients and doctors. Oversee courier routes and shipments. Coordinate transportation requiring multiple/alternate methods of transportation and oversee special arrangements for delivery of specimens. Coordinate routine and STAT delivery, as well as routineand STAT pick-up of specimens. Confirm specimen arrival on in-boundflights and arrival of “BLUE BAG” clients. Carried a pager and on call 24 hours On weekends. Investigate and solve all concerns regarding service and quality assurance. Print requisitions, generate courier routing reports, breakdown and distribute reports to courier for delivery to clients. Was pro-active in attaining outside contract courier services and acquiring best possible rates. Interviewed prospective dispatchers. Scheduling of routes and making last minute changes to schedule.Multi-task ability.