Nancy Piepho Email and Phone Number
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I’m an accomplished executive leader with a solid foundation in client services and strategic account management. Throughout my career, I’ve consistently driven revenue growth and operational efficiency by seamlessly integrating services and operations post-mergers. My knack for developing and executing cutting-edge Go-To-Market strategies has significantly increased market share and enhanced customer engagement.I have a strong track record of overhauling traditional business models and digital strategies, ensuring they align with modern market demands and customer journeys. This approach has proven successful in fostering strong client relationships, leading to sustained revenue growth and high retention rates.Leading high-performing teams, I focus on instilling a culture of continuous improvement and accountability. I am deeply committed to leveraging my extensive background in strategic planning and revenue operations to deliver outstanding results, always adhering to industry best practices.
Contiem
View- Website:
- contiem.com
- Employees:
- 142
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ContiemCary, Nc, Us
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Senior Vice President, Client ServicesContiem Apr 2024 - PresentAnnapolis, Md, UsLeading integration efforts for professional services teams across four newly acquired companies, aiming to streamline practices and elevate operational efficiency and revenue generation. Spearheading Go-To-Market strategies, I have transformed the market approach for consolidated software solutions and revitalized corporate paid media tactics. This enhances conversion metrics and optimizes CRM system adoption for more effective sales and service renewal tracking. Currently refreshing our corporate website to better match customer purchase behaviors across multiple product lines and instituting detailed KPIs for sales and marketing teams to boost accountability and performance.Key Achievements:- Tripled industry standard conversion rates, increasing MQL to SQL rate to 42% from a baseline of 14%.- Championed CRM adoption, enhancing data-driven decision-making across all sales channels.- Currently realigning the company website to support the buyer's journey, boosting engagement for six software products and three service categories.
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Vp, Na Client SolutionsOneaffiniti Aug 2021 - Dec 2023Atlanta, Georgia, UsResponsible for driving revenue growth and client satisfaction by developing and executing strategic initiatives across multiple product lines:- Managed teams of 8-15 representing portfolios over $30 million- Fostered client relationships representing 92% repeat install base over past 5 years- Created VOC framework leading to additional $3m+ in multiple key accounts -
Client DirectorOneaffiniti Aug 2017 - Aug 2021Atlanta, Georgia, Us- Established strong client relationships and provided tailored solutions, resulting in significant account expansion.
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Strategic Account DirectorZift Solutions Oct 2015 - Aug 2017New York, Ny, UsFirst strategic account director hired to establish long-term growth plans and service delivery for enterprise accounts:- Achieved 92% renewal goal in 2016; 100% YTD in 2017 including early renewals and/or multi-year contracts- Exceeded add-on sales objectives for customer portfolio by 198% in 2016 and 156% YTD in 2017 -
PresidentExpedite Group 2001 - Aug 2014Apex, Nc, UsExpedite Group is a national corporate concierge company that provides in-house, on-site, and virtual concierge benefits. This allows employees to focus on their jobs and their families; increasing employee productivity and retention:- Responsible for all aspects of creating, starting and executing successful start-up business- Grew from 1 to 17 employees and from $20k to $700k in annual sales- Delivered sales presentations and negotiated contracts ranging in size from 20 to 15,000+ employees- Created customer centric operation strategy resulting in an annual average employee usage of 156% and annual ROI of 207% - Collaborated with internal and external partners to create customized solutions for clients -
Area Triangle ManagerGreenwood Group 2000 - 2001Milwaukee, Wisconsin, UsManaged P&L for $83 million portfolio; 10 branch offices with 14 direct reports and 70 full time employees:- Successfully prospected for new accounts while maintaining a high level of service for existing clients- Deliver presentations to customers and executives and built relationships with major accounts such as IBM, PWC, Nortel, Cisco, RTI- Identified invoice process and critical points for $40 million account that reduced outstanding receivables from 180 days to 30 days- Implemented performance metrics to track and analyze customer profit margins- Prepared annual forecast and budget including projected sales, cost of sales, operating expenses and net profit -
District ManagerGreenwood Group 1999 - 2000Milwaukee, Wi, Us- Project manager during crisis management at major account. Quickly assessed immediate problems, resolved conflicts and established trust and respect between all parties- Diversified Manpower portfolio to protect revenue and gross profits during economic slowdowns, resulting in sales increase of $3 million dollars in sales and a 25% increase in operating profit- Created necessary training & fulfillment infrastructure to secure and pursue administrative business at major PC company, increasing sales by over $650K within 6 months- Within 6 months exceeded previous year’s total permanent placement sales by 73%; resulting in an 11% increase in NOP- Developed collateral including sales tools, web site, tradeshow protocols, booth design, direct mail campaigns, and newsletters- Upgraded operating systems & processes, which increased order fill rates from 38% to 63% and decreased days to fill from an average of 10 to 1.6 days -
Branch ManagerGreenwood Group 1996 - 1999Milwaukee, Wi, Us- Increased single branch total sales from $3.6 million to $7.1 million in two years and increased net operating profit 13%- Managed relationships to increase single account sales by 84%, from $1.6 million to $2.9 million.
Nancy Piepho Skills
Nancy Piepho Education Details
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Westmont CollegeBusiness/Managerial Economics
Frequently Asked Questions about Nancy Piepho
What company does Nancy Piepho work for?
Nancy Piepho works for Contiem
What is Nancy Piepho's role at the current company?
Nancy Piepho's current role is Senior Executive Leader in Client Services and Strategic Account Management | Expert in Driving Growth and Operational Excellence.
What is Nancy Piepho's email address?
Nancy Piepho's email address is np****@****oup.com
What is Nancy Piepho's direct phone number?
Nancy Piepho's direct phone number is +191930*****
What schools did Nancy Piepho attend?
Nancy Piepho attended Westmont College.
What are some of Nancy Piepho's interests?
Nancy Piepho has interest in Social Services, Children, Education.
What skills is Nancy Piepho known for?
Nancy Piepho has skills like Leadership, Strategy, Strategic Planning, Management, Team Building, Event Planning, Leadership Development, Sales, Public Speaking, Organizational Development, Customer Service, Entrepreneurship.
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