Contract role at a major retail distributor. I facilitate business requirements gathering, research current functionality, analyze requirements and author user stories, perform gap analysis and assist in the retirement of a Legacy B2B Product Catalog and Order Entry site. Design and execute system and user acceptance testing. Subject matter expert for B2B Product Catalog and Ordering and Trade Show ordering. Thorough, organized, detailed QA tester.

Contract role at a major retail distributor. I facilitated business requirements gathering, researched current functionality, analyzed requirements and authored user stories, performed gap analysis and assisted in the design of a new B2B Product Catalog and Order Entry site including Trade Show Order Entry. Assisted with developing alternate solutions, gap analyses and assessing of Pros and Cons. Designed and executed system and user acceptance testing. Established initial use of Jira and Agile Methodology. Managed and mentored team of business analysts. Researched and documented requirements for the first virtual Trade Show. Searched for virtual platform providers, participated in the evaluation and implementation of the successful event. Produced As-Is and To-Be Process Flow diagrams, Business Requirements Documents, managed Sharepoint repository. Prepared presentations and delivered demonstrations of new software functionality for internal review as well as outside Advisory Teams and Trade Show customers.

IT Business System Analyst Contract role at large retail co-op. Provided detailed analysis, set up content for the new IT Project Portfolio to achieve one view of demand for IT Services. Retrieved and evaluated data from multiple sources. Developed integration process with SharePoint. Assisted in requirements development, design and testing of the IT PowerApps Project Portfolio portal and PowerBI reporting. Determined report criteria. Performed User Acceptance testing. Identified business improvements and recognized and communicated implications of change. Recommended and assisted in set up of Gate0 project intake process flow and supporting documentation methodology.Technology: Microsoft Excel, Microsoft Word, Microsoft Sharepoint, Power Apps, PowerBI, ServiceNow

Capgemini Managed Services at Topco Associates LLC, Elk Grove Village IL 2014-2016 Senior IT Manager - Service Delivery Senior Application Consultant Senior Business Analyst Subject Matter Expert for legacy applicationso Senior Manager –Service Delivery - Directed offshore teams in support of Financial and Business Information Systems, SAP Integration, SQL Server data warehouse, ERP and other legacy applications. Managed work queues, tracked service ticket resolution against Service Level Agreements, published Root Cause Analysis, updated Project Portfolio and participated in Change Management Advisory Board, suggested and implemented Continuous Improvements. Conducted training. o Service Ticket Resolution – Participated in Level 2 and 3 Service Ticket Resolution including Major Incident troubleshooting and off-hours resolution and monitoring through return to normal services.o Testing - Designed QA and User Acceptance Test cases and cycles and test data process, ensuring critical conditions have been included. Directed assembly of test environments. Assisted business users in test execution and results verification. Tracked defects and managed retests.o Consulting and Business Analysis - Provided thought leadership and suggested business process improvements. Developed trusted customer relationships through excellent customer service and successful working experiences. Served as Subject Matter Expert for Financials, Order Management, Purchasing, Sourcing, Volume Incentive calculations, Vendor Payment Portal, Business Intelligence dashboards.

Years of experience in positions with increasing responsibility:Principal Business System Analyst, Senior IT Project Manager, IT Manager Analysis, Design and Delivery SQL Database Administrator. Elicited and analyzed business requirements, translating into meaningful system functions and features. Analyzed processes and data, mapped data, documented current and future state. Time management skills to handle multiple priorities.ACHIEVEMENTS -o Dynamics GP Financials - Managed the selection and implementation of a Financials solution (AP, AR, and GL). Managed software implementation including design of customizations and implementation process strategy. Developed the data conversion /balancing strategy. Provided on-going application support, subject matter expert.o Product Pricing Mass Maintenance - Proposed and directed implementation of Product Pricing multi-platform application that delivered time savings of over 20 hours per week. Defined and controlled scope, managed functional users, developers from multiple platforms, and offshore consulting firm to design and develop screens and processes. o UltiPro Saas HRIS - Managed selection and implementation of Human Resources Information System (HRIS). Gathered requirements, identified vendor solutions, issued the RFP and evaluated responses. Participated in the contract negotiation and implementation.o WebFocus Business Intelligence Solution - Proposed and led software selection. Developed RFP and POC process. Developed the Enterprise BI strategy and managed team to implement dashboards, drill-down reports, and custom self-service ad-hoc tool with dynamic parameters.TECHNOLOGY: MS Office (Word, Excel, Access, PowerPoint, Visio, Sharepoint, TFS), MS Project, JIRA/Confluence, MS SQL Server, Transact-SQL, SQL Stored Procedures, Salesforce.com Service Cloud, Clarity, WebFocus 7, UltiPro HRIS, ServiceDeskPlus, ServiceNow, DB2/400