• Manage relationships with Rescounts users and restaurant to build the brand and the business• Establish favourable first impressions with potential restaurant partners by phone, email and in person meetings• Generate and maintain strong and lasting partnerships with restaurant partners• Maintain open channels of communication between Rescounts to enhance and improve the Restaurant network• Responsible for cultivating and maintaining relationships among business partners while also developing strategies to increase sales and revenue• Construct solid relationships with restaurateurs and set expectations to ensure they are successful once on the network • Collaborate within my team to identify innovative growth strategies • Liaise with partners to solve issues, communicate needs and create synergy.• Analyze and report on partner initiatives

- Responsible for leading and guiding a team of sales people- Handle routine correspondences, phone calls and clients requirements- Actively participated in weekly team meetings and workshops for business plan - Held many orientation sessions for newly hired employees - Provided support to employees, clients and top management- Assisted in the recruitment of temporary employees- Conducted Internal Quality Auditing, ISO Awareness and Management Review Meetings- Reported any observed errors or practices immediately to person in charge or to management

• Founded in 1987, “Hotel Dynamics” was once a regional business managed from Australia. In 2002 the Cendant Corporation purchased the company, which then became a business unit of RCI. Today, Hotel Dynamics is part of the Wyndham Worldwide group of companies. It’s headquartered in Parsippany, N.J. and has regional offices in Africa, Asia, Australia, Middle East, Europe,India and Latin America.Hotel Dynamics is a single source provider of proven revenue, profit and occupancy, generating solutions for the hospitality industry and specializing in customer acquisition, Loyalty Marketing and retention programs.SELECTED ACHIEVEMENTS• Organized events such as Ramadan’s staff party for two years• Been liaison coordinator between the loyalty program and the top hotel’s management• Responsible for daily courtesy calls for specific number of members and report their feedback• Increased the retention of hotel members by 20% within three years• Organized members’ yearly event catering for more than 500 members• Supervised of 12 part time sales representative for Three years• Trained and monitored four new customer services coordinators• Maintained client loyalty by identifying opportunities and promote hotel products• Used hotel resources to maximize guests’ satisfaction and optimize revenue• Handled all members’ requests, complaints and inquiries

* Student on Placement full time for 12 months with outstanding performance• Administrative assistant to all department