Nancy Samson Email & Phone Number

New York, United States

Long Island, Ny

MasTec provides wireless tower site acquisition services, tower erection and cell tower maintenance services for some of the nation's largest cellular, broadband, and digital-data providers.My primary focus is to assist customers within the construction and engineering field with activating cellular devices; entering quantitative data into SalesForce system. In this capacity I was specially selected to provide on-site staff training to create more meaningful and productive customer service. I consistently delivered and coordinated quality reviews related to servicing of products on behalf of distributor in addition to walking customers through functionality with new technology devices. The most enjoyable part of this position is having the opportunity to educate clients and decision makers on best practices for resolving device malfunctions while managing complaints regarding usage of device or employee customer service performance.

New York, Ny

Anthem, Inc. is one of the largest health benefits companies in the United States. Through its affiliated health plans, Anthem companies deliver a number of leading health benefit solutions through a broad portfolio of integrated health care plans and related services, along with a wide range of specialty products such as life and disability insurance benefits, dental, vision, behavioral health benefit services, as well as long term care insurance and flexible spending accounts.I served as a member retention associate providing thorough persistent and clear communications regarding customer benefit programs. I was primarily focused on retaining several customers whom initially had the desire to cancel membership. I was responsbile for researching and implementing new perks for members including informing members of renewal, recertification and application processes both in-person and telephonically. I also reconciled and approved health insurance membership applications to insure internal database reflected monthly accurate activity and communicated information to affiliate insurance coverage company.

Appointed as Senior Sales/Retail associate as a result of continued achievement of top 3 sales associate for nine consecutive months, having shown outstanding leadership characteristics as a sales associate for the organization. I maintained and supported day to day sales call log and maintain accountability for data integrity and customer satisfaction and retention. My primary focus was to develop customer relationships to drive sales into organization; advanced company retail position in consumer markets, considering competitors and external challenges preventing customer on boarding and retention. I was responsible for maintaining customer tracking system, organizational chart and providing numerous sales reports.