Nancy Sanchez Email & Phone Number

Nashville, TN, US

Nashville, Tennessee, United States

United States

Responsible for leading and growing a team of Service Delivery Managers responsible for day-to-day implementation services. Aligning and prioritizing implementation projects and resources, while being able to identify and ensure quality and process improvement opportunities and change initiatives.

Responsible for the implementation of healthcare providers to SAAS based platform. Oversee and support multiple implementation projects at a time while optimizing the implementation process.

Responsible for the implementation of healthcare providers to SAAS based platform. Oversee and support multiple implementation projects at a time while optimizing the implementation process.

Assesses healthcare facilities throughout the U.S. to identify opportunities for growth. Observes the day-to-day operations of the hospital and analyzes the hospital's marketplace to provide a tailored strategy with recommendations.

Collects, evaluates, and prepares operational, financial, quality and/or other statistical data for clients hospitals. Responsible for the management and development of effective data capture, storage, identification, tracking and retrieval of client data. Participate in client engagements in support of the project team and prepare client deliverables.

Works directly with QHR Hospital CEO's, CFO's, department heads and QHR Regional leadership to implement specific marketing plans, coordinate communication, and assist in moving SSP contracting process to closure.

Transitioned to position after company was acquired in 2009 in order to align with UHG’s management structure. In addition to previous responsibilities as Regional Director, oversaw the identification of overpayments as well as two managers who led teams of up to 25 claims analysts.

Promoted to ensure overall success of assigned client engagement. Provided data, system access, provided information, recovery authorization, training and the understanding of client’s constraints and requirements.

Promoted to develop and maintain relationships with each new client and provide quality customer service through research and customer service employees.

Promoted and charged with coordinating, supervising, and accounting for all daily activities of the business support and production teams.

Promoted after three months as Recovery Analyst to Collection Supervisor. Managed first-level response and resolution of escalated issues with external and internal customers.