Client Service Account Manager with proven track record of managing client programs and maintaining long term client relationships. Demonstrated proficiency in leading projects and daily operational support across functional groups ensuring accuracy and on time delivery. Adept at prioritizing, problem solving, process improvement, quality control, and process documentation. Utilizes strong follow up, organizational, and communication skills to improve operational efficiency and client satisfaction. Valued as a partner and team player who successfully assumes new responsibilities to achieve and exceed goals.Specialties:Process improvement | Problem solvingClient management | Vendor management Relationship management | Operations managementDocumentation | Business processesProject managementCustomer Service | Call CenterDirect Mail | Fulfillment | LettershopFollow-up | organizational | communication skills