• Successfully sell to and manage relationships with business managers and physicians.• Hired, trained and currently manage a staff of 4 employees.• Develop drug testing protocols and drug confirmation procedures tailored to the physician’s needs and their patient demographic.• Cultivate customer loyalty by building strong sustainable relationships with physicians and office staff.• Consult Health Care Networks, Hospitals, Community Health Centers and private physicians to develop LC/MS laboratory systems to meet the needs of their practice, while providing traditional toxicology lab services.

• Advised physicians and practice managers on developing a drug testing protocol tailored to the physician’s needs included Urine, Saliva and Blood testing, as well as Pharmacogenomics.• Hired, trained and managed staff of 5 employees.• Educated clients on the billing and coding processes for drug testing.

• Board Administration and Support --Support operations and accountabilities: administration of Board by advising and informing Board members, interfacing between Board and staff.• Program, Product and Service Delivery --Oversee design, marketing, promotion, delivery and quality of programs, products and services • Human Resource Management --Effectively manage the human resources of the organization according to authorized personnel policies and procedures• Community and Public Relations --Assure the organization and its mission, programs, products and services are consistently presented in strong, positive image to relevant stakeholders • Fundraising (nonprofit-specific) --Oversee fundraising planning and implementation, including identify resource requirements, research funding sources, establish strategies to approach funders, submitting proposals and administration of fundraising records and documentation

• Consistently recognized as one of two Top Sales Producers in the State of Texas• Responsible for growing the Northwest Dallas territory to sell a full line of over the counter medical products and managing sales to medical practices across the clinical landscape• Developed strategies to penetrate individual and large group physician practices as well as physician buying groups and hospitals.• Managed all aspects of growing book of business including strategic analysis and planning and effective use of resources

• Managed the day-to-day relationships and contracts with construction project customers• Collaborated with customers to identify their needs and offer alterative design solutions to complete construction projects• Lead contract negotiation with architects, consultants, suppliers and subcontractors while consistently staying within budget• Continued to work with customers throughout projects to ensure ongoing satisfaction and to execute revised project plans to meet the changing needs of the customer• Oversaw all aspects of property management including handling tenants, renovations, maintenance, contracts, managing budget, responsible for taxes and maintaining records

• Directed the day-today operations of telecommunications business, supporting the President and CEO• Managed accounts payable, accounts receivable, company payroll and corporate taxes• Oversaw the company administrative budget, prepared expense reports and managed banking reconciliations

• Taught Call Center training course for Continuing Education Division of the college.• Trained students on the following courses: Customer Service, Business Communications, Call Center software and MS Office programs.• Prepared, guided, coached and mentored students for job placement.

• Conducted customized training courses for clients on site• Developed custom database formats for various clients• Successfully taught the following courses: Microsoft Word, Excel, Outlook, Exchange, PowerPoint and CRM software• Consistently received exceptional customer reviews

• Designed and produced marketing campaign materials.• Created detailed sales and marketing analyses for the Marketing Department.• Hired, trained and managed a team of telemarketers.• Managed the post installation sales and support for all Western Region Sales Channel Partners.• Taught product training classes to customers.• Designed and implemented a streamlined process that reduced the sales lead response time to the sales teams by 20%.• Recruited new sales channel partners.• Qualified and distributed sales leads to Cannel Partners.• Developed sales leads from existing and prospective customers.• Produced responses to Requests for Proposals.• Identified and responded to sales opportunities.

• Performed condition surveys of engineering and construction materials.• Collected samples and performed tests to monitor compliance with construction specifications.• Prepared geotechnical laboratory reports.• Daily tasks include traveling to multiple job sites and interacting with Project Engineers.• Located and recorded geological structures for computer interpretation.